Guest Service Supervisor

Hilton; Nuneaton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel brand seeks a Guest Services Supervisor to ensure excellent operations at the Food and Beverage outlets and Front Desk. This role involves managing service quality, monitoring team performance, and ensuring high standards of customer service. Ideal candidates will possess strong supervisory and communication skills, allowing for a positive guest experience.

Benefits

Personal Development programmes

Team Member Travel Program

High street discounts

Generous Holiday

Inclusive Team Environment

Qualifications

• Previous experience in organizing Food and Beverage service.
• Front Office experience in the hotel/leisure/retail sector.
• Excellent grooming standards.

Responsibilities

• Ensure efficient operation of Food and Beverage outlets and Front Desk.
• Monitor the appearance and performance of Team Members.
• Maximize sales revenue through up-selling.

Skills

Supervisory skills

Interpersonal skills

Communication skills

Organizational skills

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal: “To share the light and warmth of hospitality”. With excellent training, resources, and support from managers and colleagues, there is always an opportunity to develop and grow.

Salary: £12.95 per hour

A WORLD OF REWARDS

• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Generous Holiday
• Modern and inclusive Team

A Guest Services Supervisor is responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience while monitoring team member standards.

What will I be doing?

As a Guest Services Supervisor, you are responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience. You will also monitor the appearance and standards of team members. Specifically, your responsibilities include:

• Ensure efficient operation of Food and Beverage outlets and Front Desk
• Control the flow of customers and orders throughout service
• Manage all transactions during service
• Ensure all outlets are staffed according to business levels
• Monitor the appearance, standards, and performance of Team Members with an emphasis on quality of guest service and hospitality
• Maximize sales revenue through up-selling and marketing programmes
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations, and all health and safety legislation

What are we looking for?

A Guest Services Supervisor serving Hilton brands is always working on behalf of our Guests and collaborating with other Team Members. To succeed in this role, you should demonstrate:

• Previous experience in organizing Food and Beverage service in various outlets
• Front Office experience in the hotel/leisure/retail sector
• Excellent supervisory skills
• Excellent interpersonal, communication, and delegation skills
• Flexibility to respond quickly and positively to work situations
• Calm and organized demeanor
• Commitment to high standards of customer service
• Interest in developing others as part of a winning team
• Excellent grooming standards

It would be advantageous to have:

• Previous experience as a Duty Manager
• Previous supervisory experience

Every Job Makes the Stay.

At Hilton, it matters where you stay, but the stay is only one part of the story.

We recognize that creating unforgettable experiences involves many roles, and behind every job is an extraordinary person working to make each stay magical. That’s why at Hilton, every job makes the stay.

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