Guest Service Supervisor

Portico Corporate Reception Management; London; On-site; GBP 41,000; Full time

Job summary

A leading corporate reception management company in London seeks a Supervisor to ensure high standards of guest service are maintained. The role involves managing the FOH space and overseeing daily operations. Applicants should have experience in customer service and supervisory skills, though prior reception experience is preferred. This full-time role offers a salary of £40,685.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits platform

Training Academy providing development opportunities

Qualifications

• Experience in supervising outstanding service within a busy public space.
• Strong communication and organizational skills are essential.
• Previous experience leading a large team in customer service.

Responsibilities

• Supervise the day-to-day operations of the FOH space.
• Manage the welcome areas to ensure it meets visitor needs.
• Create daily rota to ensure all positions are covered.

Skills

Supervisory skills

Strong communication skills

Organizational skills

Customer service experience

Job description

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Portico has an exciting opportunity working alongside one of our most prestigious clients, based at an iconic multi-occupied building in the city!

We are looking for a fantastic Supervisor who is keen to go the extra mile to ensure our Guest Service is delivered to the highest standards. This role requires the day-to-day supervision of the FOH space, managing the welcome areas to ensure they are always presentable and that occupiers and visitors' needs are met. You will manage the daily rota to ensure all positions are covered throughout the shift, highlighting any gaps to your manager. This role is mobile, and you will spend over 95% of your day on your feet within the space—moving around, navigating, and directing employees. It is essential that you can maintain this level of activity each day before you apply. The goal is to ensure the client journey is always of a high standard, providing a seamless transition from entry to occupier floor.

Job Details

Hours: Monday - Friday, 40 hours per week

Salary: £40,685

Qualifications

Applicants must demonstrate experience in supervising the delivery of outstanding service within a busy public space or fast-paced venue environment. Experience in reception is preferred but not essential. Strong communication and organizational skills are essential. Previous experience leading a large team in a customer service environment and the ability to solicit feedback regarding service delivery are also required.

Additional Benefits

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline offering counseling & information services
• Access to discounts and benefits platform with savings at high street retailers, hotels, cinemas, and more
• Training Academy providing development opportunities