Guest Service Representative

Tricoci University; Scotland; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading beauty education institution in Scotland is seeking a Guest Service Representative to serve as the first point of contact for guests. Responsibilities include managing inquiries, scheduling appointments, and ensuring customer satisfaction. This role offers opportunities for professional growth and a positive workplace environment. Previous customer service experience is preferred.

Benefits

Generous Paid Time Off

401K Plan

Access to Continuing Education Units (CEU) Classes

Complimentary Services at our Student Clinic

Product Discounts

Opportunities for Career Advancement

A Rewarding and Dynamic Work Environment

Qualifications

• Previous experience in guest relations or customer service is preferred.
• Strong communication skills and ability to engage positively with diverse individuals.
• Excellent organizational skills and capacity to multitask effectively.
• A positive attitude and dedication to providing exceptional service.

Responsibilities

• Greet guests and students with a friendly and professional demeanor.
• Respond to phone calls, emails, and in-person inquiries, providing information about programs and services.
• Efficiently schedule and confirm appointments for beauty services and tours.
• Maintain accurate records of client interactions and appointment schedules.
• Address and resolve guest concerns and questions in a timely manner.
• Collaborate with colleagues to ensure a smooth operation and positive experience for every guest.
• Support administrative tasks to enhance the operational flow of the university.

Job description

Join Our Team as a Guest Service Representative at Tricoci University!

About Tricoci University:
Tricoci University of Beauty Culture is dedicated to excellence in beauty education, providing a transformative learning environment for our students. Our mission is to equip students with the skills and knowledge necessary for success in the beauty industry while delivering exceptional service to our clients.

Position Overview:
As a Guest Service Representative, you will be the first point of contact for guests, students, and clients at Tricoci University. Your role is central to creating a welcoming atmosphere, responding to inquiries, managing appointments, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Greet guests and students with a friendly and professional demeanor.
• Respond to phone calls, emails, and in-person inquiries, providing information about programs and services.
• Efficiently schedule and confirm appointments for beauty services and tours.
• Maintain accurate records of client interactions and appointment schedules.
• Address and resolve guest concerns and questions in a timely manner.
• Collaborate with colleagues to ensure a smooth operation and positive experience for every guest.
• Support administrative tasks to enhance the operational flow of the university.

Why Work With Us?

• Be part of a respected institution committed to beauty education and student success.
• Join a community that values teamwork, professional growth, and excellence in customer service.
• Opportunities for ongoing learning and skill development in the beauty industry.
• A collaborative work environment encouraging new ideas and innovation.
• Employee discounts on a range of beauty services and products.

Qualifications:

• Previous experience in guest relations or customer service is preferred.
• Strong communication skills and ability to engage positively with diverse individuals.
• Excellent organizational skills and capacity to multitask effectively.
• A positive attitude and dedication to providing exceptional service.
• Monday through Friday 5:00pm -10:00pm

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Job Description may be written with the assistance AI