Guest Service Receptionist

Sandman Hotel Group; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel brand in North East England is seeking a Guest Service Receptionist. Responsibilities include welcoming guests, checking them in and out, and assisting with inquiries to ensure exceptional experiences. The ideal candidate is customer-focused with strong communication skills. Benefits include 28 days holiday, flexible schedule, and growth opportunities.

Benefits

28 days holiday per annum

Flexible schedule

Pension

Free Parking during shifts

Growth opportunities

Rewards and recognition

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Enthusiastic and proactive approach to problem-solving.
• Customer-focused mindset with a passion for guest experiences.

Responsibilities

• Welcome guests warmly, creating a positive first impression.
• Check-in and check-out guests ensuring a seamless experience.
• Handle guest inquiries and requests promptly.
• Assist guests with hotel facilities and recommendations.
• Process reservations accurately and maintain confidentiality.

Skills

Customer service

Communication skills

Organization

Problem-solving

Job description

Overview

Join Our Team as a Guest Service Receptionist at Sandman Signature Newcastle Hotel! If you are passionate about creating exceptional guest experiences with a friendly and welcoming personality, this opportunity is for you. About Us: At Sandman Signature Newcastle Hotel, we are committed to providing our guests with a warm and memorable stay. Our hotel is renowned for its contemporary comfort, stylish design, and convenient location, and we pride ourselves on delivering a welcoming atmosphere that captures the spirit of Newcastle.

Responsibilities

• Welcome guests with a friendly and professional demeanor, creating a positive first impression.
• Check-in and check-out guests efficiently, ensuring accurate information and a seamless experience.
• Handle guest inquiries, requests, and concerns promptly and courteously.
• Assist guests in navigating the hotel's facilities and services, providing recommendations for local attractions and dining.
• Process reservations and room assignments with attention to detail and guest preferences.
• Coordinate with other hotel departments to fulfill guest requests and enhance their stay.
• Maintain a neat and organized front desk area, ensuring all guest information is confidential and secure.
• Demonstrate a customer-centric attitude, going above and beyond to exceed guest expectations.
• Collaborate with the team to ensure a smooth and efficient flow of operations.
• Uphold the highest standards of guest service, ensuring every guest feels valued and appreciated.

Qualifications

• Previous experience in customer service or hospitality is preferred but not essential; a friendly and welcoming attitude is a must!
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Enthusiastic and proactive approach to problem-solving.
• Customer-focused mindset with a genuine passion for creating memorable guest experiences.
• Proficiency in using computer systems and software for check-in/out procedures.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Benefits

• 28 days holiday per annum
• Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Free Parking whilst on shift
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• EducationSkills Development Reimbursement program
• All Northland United KingdomIreland team members are eligible for their brands specific perks in North America

You must be legally entitled to work in the UK to apply. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group; however, only those applicants we wish to interview will receive a reply to their application.