Guest Service Officer

Royal Caribbean Group; England; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading cruise line company is seeking a Guest Services Officer who is friendly and committed to guest satisfaction. You will resolve guest issues, provide outstanding hospitality, and ensure a positive experience for all onboard. Candidates should have strong communication skills, at least one year of experience in a customer service role, and the ability to work in diverse environments. Fluency in English is required, and knowledge of additional languages is a plus.

Qualifications

• Minimum one year experience in a customer contact position.
• Experience with cash handling.
• Willingness to work onboard for 5-6 months.

Responsibilities

• Assist guests with issues and concerns.
• Maintain guest satisfaction through active listening.
• Communicate effectively with guests and team members.

Skills

Customer Service

Communication

Organization

Decision-Making

Education

High school diploma or equivalent

Job description

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.