Guest Service Manager - Coworth Park

Coworth Park; Sunningdale; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious hotel in Sunningdale is looking for a Guest Service Manager to oversee Front of House operations and ensure exceptional guest experiences. The role requires excellent communication skills and a strong customer service ethic, with a commitment to the hotel's values of passion, personality, respect, working together, and creativity. Benefits include an employee bonus scheme, complimentary stays at hotels, and professional development opportunities.

Benefits

Employee bonus scheme

Complimentary stays across Dorchester Collection Hotels

50% discount at selected bars and restaurants

Social events for employees

Discounts in various shops and enhanced family leave

Training and development opportunities

Up to £1000 bonus for referrals

Immediate well-being advice access

Qualifications

• Ability to oversee Front of House operations seamlessly.
• Experience in providing high-quality guest experiences.
• Proficiency in English for effective communication.

Responsibilities

• Manage Front of House to ensure seamless operations.
• Resolve guest complaints and ensure satisfaction.
• Engage with guests to create a welcoming atmosphere.

Skills

Great communication skills

Strong customer service ethic

Job description

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Client:

Coworth Park

Location:

Sunningdale, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

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Job Views:

Posted:

Expiry Date:

25.09.2025

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Job Description:

Join us
as a Guest Service Manager at Coworth Park, recently recognised as one of The
Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to
build and nurture a culture where inclusiveness is part of our DNA, reflected
in our values of passion, personality, respect, working together, and
creativity. We believe that a variety of perspectives enriches our culture and
drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Service Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Guest Service Manager at Coworth Park, here are just some of the great benefits
you will receive:

• Fantastic
  Employee bonus scheme and Excellent Service charge
• Complimentary
  stays including breakfast across the Dorchester Collection Hotels
• 50%
  F&B discount at selected bars and restaurants within the Dorchester
  Collection
• Vibrant
  Social events that bring employees together including a Winter ball
• Amazing
  benefits such as discounts in various high street and online shops,
  enhanced family leave entitlements and competitive Private Pension Scheme
• Apprenticeship,
  training and development opportunities
• Up
  to £1000 bonus when you recommend a friend
• Access
  to immediate well being advice, because We Care about our employees

What you'll do

You'll love what you do and take pride in delighting our guests:

• Duty
  Manager responsibilities – to oversee the running of Front of House in
  order to ensure a smooth operation in all Front of House areas and
  ensuring guests receive seamless experiences.
• Ultimately
  responsible for the provision of a seamless guest experience.
• Offer
  support and guidance to the team in order to ensure all team members work
  as one team to produce an intuitive and seamless service delivery
  according to all CP standards.
• Handle
  and oversee complaints ensuring appropriate action is taken to resolve
  these and ensure customer satisfaction. Log all incidents and follow up
  with the General Manager and the guest.
• Attend
  meetings when necessary including the daily morning meetings.
• Ensure
  a lobby presence at all times especially peak times. Greeting and
  meeting with guests. Ensuring all VIP Guests are met.
• High
  engagement with guests throughout their stay to make them feel at home and
  create the warmth of Coworth Park. In addition promoting hotel services
  and facilities.
• Responsible
  for the training and performance of the team, ensuring this is carried out
  and monitored on a daily basis.
• Daily
  reporting including nightly reports when required
• Run
  end of day using the hotels operating system when required
• Create
  daily briefing sheet
• Send
  out report pack to HOD’s
• To
  coordinate with all hotel departments by anticipating and communicating
  guests needs.
• Daily
  Inspection of Front of House/ Back Office areas and guest rooms.
• Following
  up on guest complaints and queries from the day
• Live
  our values on a daily basis through being a Coworth Park brand ambassador.
• Comply
  with all statutory and company health and safety, fire, bomb and security
  regulations
• Ensure
  job required certificates are kept up to date
• Along
  with your main duties you may be asked to complete other tasks as and when
  necessary and reasonably required
• You
  may on occasion be required to adjust your hours of work to cover the
  hotel needs

The items shared are the essence of a day in the life of a Guest Service Manager, but we’ll make sure you are provided with specifics on how we care for our hotel

What you'll bring

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Service Manager you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you
require any accommodations during the application process, please contact the
People & Culture team at [emailprotected]