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Guest Service Manager

TN United Kingdom

London

On-site

GBP 25,000 - 35,000

Full time

30+ days ago

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An innovative flagship project in the heart of London seeks a passionate Duty Manager to drive brand excellence and enhance guest experiences. This role is pivotal in ensuring a restful environment for guests while promoting a collaborative team spirit. As the face of the brand, you will engage with guests, address their needs, and foster a positive atmosphere that reflects the ethos of hospitality. If you are an energetic individual with a knack for problem-solving and a passion for making a difference in a fast-paced setting, this opportunity is perfect for you.

Employee assistance program

Discounted stays at other properties

Minimum 2 years in a Front Office role in a large property.
Strong ability to turn vision into action and drive change.

Act as the face and promoter of the brand in the property.
Collaborate with departments to solve issues efficiently.
Create an environment conducive to a good night's sleep.

Hospitality

Customer Service

Problem Solving

Team Collaboration

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Zedwell Capsule Hostel is an exciting, modern, and innovative project in the heart of Piccadilly Circus, offering guests a unique and restful stay. With 990 capsules and direct Underground access, it provides a distinctive accommodation experience in central London.

We are looking for a hands-on experienced Duty Manager, who is able to drive our brand in our property, maintain the sanctity of the space and drive quality across the hotel, though our Zedwell Family.

What you will be doing:

You will be the ‘face, soul and promoter’ of our brand in our property in Piccadilly Circus. You will assist our guests to flow through our space, understand our space and enable our guests to switch off from the bustle and chaos of the city. Plus, you will enable an environment that is conducive to ‘good night sleep’ through our Hosts and with the help of other departmental guides. Your role is pivotal in the brand’s evolution so you will help rollout initiatives, analyse the impact, help adjust and start the cycle once again – you will be the change enabler.

As a Duty Manager, you should be strong in turning vision into action and you should be a champion of change. You should be passionate about hosting (role modelling) and getting the best out of the Zedwell Family. You should work collaboratively with other departments to ensure that issues are solved correctly, the first time around. You should be comfortable in dealing efficiently with complaints, approaching them as opportunities to build trust and brand reputation. You should be able to bring positive energy into the team as this is the foundation for our ethos to flow across the space.

What are we looking for?

A positive, energetic individual who is excited to be part of an innovative flagship team of a growing brand.
An out-of-the-box thinker.
Passionate about making a difference.
Minimum 2 years in a similar Front Office role in a 300-plus-room property.

What we offer you:

Employee assistance program.
Discounted stays at other properties.

If you are passionate about Hospitality, care about wellbeing, and about making a difference in a fast-paced and innovative environment, then we would be delighted to hear from you.

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