Guest Service Host

Portico; Bristol; On-site; GBP 27,000; Full time

Job summary

A leading service company in Bristol is seeking a Guest Services Host. This role involves being the first point of contact and providing exceptional customer service while managing a range of reception duties. The ideal candidate will have a proven track record in customer service, strong organizational and communication skills, and a proactive approach. This position offers a salary of £26,523 per annum and various employee benefits, including excellent holiday allowance and training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Discount benefits platform

Training and development opportunities

Qualifications

• Proven track record in delivering outstanding customer service.
• Strong organizational and communication skills.
• Willingness to go above and beyond for clients.

Responsibilities

• First point of contact for all queries at reception.
• Provide exceptional customer service to clients.
• Anticipate the needs of guests and be security conscious.

Skills

Customer service

Organizational skills

Communication skills

Attention to detail

Job description

Company Description

Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.

Job Description

We are currently recruiting for a Guest Services Host to join our team, based in the Bristol offices of a Portico client in the financial services industry!

In this reception-based role, the successful candidate will be the first point of contact for all queries. They will also work closely with the firm’s staff, as well as other service partners to provide the best possible level of customer service to all.

With a range of duties across Reception, Switchboard, Facilities, and Post, this role is a real 'go-to' role for the clients within and visiting this building. Conveying an attitude where no request is too big and no detail is too small, the successful Guest Services Host will provide a friendly, larger-than-life welcome, whilst remaining security conscious. They will also know the difference between being discreet and going the extra mile to anticipate the needs of their guests.

Hours: 40 hours per week, 8:30 am - 5:30 pm, 8 working hours per day

Salary: £26,523 per annum

Qualifications

We are looking for a friendly person with a passion for service and attention to detail. They must be willing to go above and beyond to create exceptional experiences for our clients, as well as possessing strong organisational and communication skills, with a keen level of proactivity across tasks.

The ideal candidate must have a proven track record in delivering outstanding customer service within a similar role.

A fire warden and first aid trained candidate is highly desirable.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform, offering fabulous savings for thousands of high street retailers, hotels, cinemas, and more
• Our Training Academy provides excellent training and development opportunities for our people