Guest Service Host

BaxterStorey; Belfast; On-site; GBP 40,000 - 60,000; Part time

Job summary

BaxterStorey is seeking a part-time Guest Services Host for their Belfast offices in the financial services sector. This role involves creating exceptional experiences, showcasing strong customer service skills, and the ability to work collaboratively with a team. The ideal candidate will be warm, enthusiastic, and detail-oriented, making a significant impact in every interaction.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training Academy for development opportunities

Qualifications

• Proven track record in delivering outstanding customer service.
• Experience in a similar role.
• Warm and enthusiastic attitude with a passion for service.

Responsibilities

• Act as the first point of contact for all queries.
• Provide a friendly and exceptional welcome to guests.
• Work closely with staff and service partners to ensure high service levels.

Skills

Organisational skills

Communication skills

Proactivity

Attention to detail

Job description

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Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We are currently recruiting for a part-time Guest Services Host to join our team in the Belfast offices of a client in the financial services industry!

Working alongside another Guest Services Host, the successful candidate will be the first point of contact for all queries. They will also work closely with the firm's staff, as well as other service partners, to provide the best possible level of customer service to all.

Conveying an attitude where no request is too big and no detail is too small, the successful Guest Service Host will provide a friendly, larger-than-life welcome, whilst remaining security conscious. They will also know the difference between being discreet and going the extra mile to anticipate the needs of their guests.

Qualifications

We are looking for a warm and enthusiastic individual with a passion for service and attention to detail. They must be willing to go above and beyond to create exceptional experiences for our clients. They must have strong organisational and communication skills and demonstrate a keen level of proactivity with a range of tasks.

The ideal candidate must have a proven track record in delivering outstanding customer service and have experience in a similar role.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform, which offers fabulous savings for thousands of high street retailers, hotels, cinemas, and many more.
• Our Training Academy provides excellent training and development opportunities for our people.