Guest Service Associate - Housekeeping

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Accor Hotels is seeking a dedicated individual to ensure high cleanliness standards in guest rooms and foster cooperation across departments. The ideal candidate will have leadership experience, strong networking skills, and a service-focused personality. Join a diverse team committed to excellence in hospitality.

Qualifications

• Previous leadership experience required.
• Ability to lead by example and set a high-performance culture.

Responsibilities

• Ensure cleanliness standards in guest rooms.
• Coordinate with all departments for maximum cooperation.
• Resolve customer queries efficiently.

Skills

Service-focused personality

Leadership

Networking skills

Tools

Opera

Job description

Company Description

Why work for Accor?
We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
Join Accor and write your own story. Together, we can imagine tomorrow's hospitality. Discover the opportunities awaiting you at Accor by visiting https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

1. Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained consistently to provide the highest level of guest satisfaction in cleanliness and service.
2. Establish and maintain seamless coordination and cooperation with all departments of Novotel Ahmedabad to ensure maximum cooperation, productivity, morale, and guest service.
3. Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Qualifications

Your experience and skills include:
- Service-focused personality is essential, and previous leadership experience is required.
- Prior experience working with Opera or a related system.
- Proven ability to build and maintain good relationships with all stakeholders.
- Strong networking skills to communicate thoughts, actions, and opportunities clearly.
- Ability to lead by example, believe in a strong team culture, and set the scene for high performance.

Additional Information

Your team and working environment:
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.