Guest Service Associate - Front Office

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated professional to join their team in London. This role emphasizes exceptional customer service and leadership skills, focusing on building strong relationships and fostering a high-performance culture. The ideal candidate will thrive in a dynamic environment, ensuring that every guest interaction is memorable and fulfilling. With a commitment to diversity and inclusion, this forward-thinking company offers a supportive atmosphere where you can grow and develop your career. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Service-focused personality with leadership experience.
• Proven ability to build relationships with stakeholders.

Responsibilities

• Provide effective support to the team for efficient services.
• Resolve customer queries promptly to ensure satisfaction.

Skills

Customer Service

Leadership

Communication

Networking

Tools

Opera

Job description

Company Description

Why work for Accor? We are more than just a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities. Join us and write your own story as we imagine tomorrow's hospitality together. Discover the opportunities awaiting you at Accor by visiting https://careers.accor.com/. Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS

Job Description

1. Provide effective support to the team to enable them to deliver efficient services.
2. Respond to customer queries by resolving issues promptly to ensure customer satisfaction.
3. Maintain the quality and appropriateness of customer service, along with the Front Office log book and shift reports.

Qualifications

Your experience and skills include:

• A service-focused personality is essential; previous leadership experience is required.
• Experience working with Opera or a related system.
• Proven ability to build and maintain strong relationships with stakeholders.
• Excellent communication skills to clearly convey thoughts, actions, and opportunities, complemented by strong networking skills.
• Ability to lead by example, foster a strong team culture, and set the stage for high performance.

Additional Information

Your team and working environment:
Our commitment to Diversity & Inclusion:
We are an inclusive company, committed to attracting, recruiting, and promoting diverse talent.