Guest Service Assistant Receptionist Full time

Aimbridge; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Aimbridge Hospitality is seeking dedicated Front Office team members for their London location. In this role, you will be vital in ensuring a seamless guest experience, responsible for managing check-ins and check-outs and maintaining effective communication. Ideal candidates will possess strong communication, organizational, and technical skills, and be focused on guest satisfaction. Join us to work in an exciting environment with industry-leading benefits and development opportunities.

Benefits

Hotel discounts portfolio wide

Flexible working opportunities

Career and lifestyle breaks

Paid breaks

Access to industry leading training and leadership development

24/7 access to employee assistance programme

Qualifications

• Excellent communication skills, both verbal and written.
• Good organizational skills to manage guest reservations and operations efficiently.
• Detail-oriented to ensure accuracy in bookings and guest information.
• Basic computer skills with proficiency in Microsoft Office and hotel management systems.

Responsibilities

• Act as the first and last point of contact for guests, ensuring smooth check-in and check-out processes.
• Keep the Front Office Manager informed of relevant guest feedback and operational issues.
• Maximize room occupancy and promote hotel services through up-selling techniques.
• Comply with hotel security, fire regulations, and health and safety legislation.
• Support colleagues across all areas to enhance the guest experience.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Microsoft Office

Hotel management software (Opera, Fidelio)

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Flexible working opportunities
• Minimum of 28 days holidays including bank Holidays on Pro Rata Basis
• Paid breaks
• Starting salary above national minimum wage
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking

A day in the life of…

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.