Guest Service Assistant - Receptionist

RBH; Cheltenham; On-site; GBP 21,000 - 25,000; Full time

Job summary

A contemporary hospitality management company located in Cheltenham is hiring a Guest Services Assistant. The role involves various duties such as welcoming guests, receptionist tasks, and food service. Ideal candidates should have a customer service background, but training is available for those new to the field. The company offers benefits like discounted hotel rates and extra holidays for birthdays.

Benefits

Discounted hotel room rates

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Qualifications

• Experience within a customer-facing role is preferred.
• No experience? No big deal - we’ll train you!
• Computer literate with a professional telephone voice.

Responsibilities

• Assist and greet guests as a Guest Service Agent.
• Handle reception duties and food & beverage assistance.
• Maintain housekeeping standards and provide friendly service.

Skills

Customer service experience

Computer literacy

Professional telephone voice

Job description

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RBH

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Other

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EU work permit required:

Yes

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Job Reference:

544c8616151a

Job Views:

47

Posted:

12.08.2025

Expiry Date:

26.09.2025

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JOIN OUR FAMILY

At RBH, we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT (INSERT HOTEL NAME)

What you'll be doing...

Reporting to the Deputy General Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express Cheltenham Town Center. You can expect to wear many hats throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant, and Housekeeping - no shift is the same!

Our team are like a family, working together to deliver outstanding guest service by offering timely, efficient, knowledgeable, and truly remarkable service. We are enthusiastic, authentic individuals who truly care about teamwork and great service!

WHAT WE NEED FROM YOU

We hire mostly on personality & potential, but here are a few of our requirements...

To succeed as a Guest Service Assistant, you will need the following qualities and skills:

• Experience within a customer-facing role is preferred. No experience? No big deal - we’ll train you!
• Computer literate with a professional telephone voice

WHAT WE OFFER

You will have access to a benefits package that truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-first culture. If you require reasonable adjustments at any point during our process, please contact us.

International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process smooth for the right candidate.

#LifeatRBH

• Job Ref RBH14535
• Contract type Fixed Term
• Hours Full Time
• Date posted 22/07/2024

Holiday Inn Express Cheltenham Town Centre – a modern hotel set amid the historic town.

With 132 spacious rooms, the hotel is ideal for business or leisure. Located near Cheltenham Racecourse and the Cotswolds, with excellent travel links to the M5 and M4.