Guest Service Assistant - Receptionist

TN United Kingdom; Cheltenham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking hospitality company as a Guest Services Assistant, where your personality and potential are valued. This role offers a dynamic work environment with opportunities to learn across various departments, including guest services, reception, and food & beverage. Enjoy a range of employee benefits, including discounted hotel rates and extra vacation days for your birthday. Be part of a passionate team dedicated to delivering exceptional guest experiences in a modern hotel setting. If you are eager to grow and make a difference, this is the perfect opportunity for you.

Benefits

Discounted hotel room rates

Extra holiday days for your birthday

Flexible working arrangements

Pension scheme

Free meals on duty

Qualifications

• Experience in a customer-facing role is preferred, but training is provided.
• Computer literacy is essential for effective communication.

Responsibilities

• Assist guests with check-in and check-out processes.
• Provide information about hotel services and local attractions.

Skills

Customer Service

Computer Literacy

Professional Telephone Manner

Job description

Job Description

JOIN OUR FAMILY

At RBH, we believe our people are our biggest assets and value putting you first. Our commitment to diversity, health & wellbeing, sustainability, and individuality sets us apart and has earned us a place in the Top 30 Best Places to Work in Hospitality. We are passionate about the industry and continuously seek new talent to join our journey.

A Day in the Life of a Guest Services Assistant at (Insert Hotel Name)

What you'll be doing...

Reporting to the Deputy General Manager, we seek someone who enjoys variety and has a flexible approach. Interested in learning how each department operates? You will experience roles such as Guest Service Agent, Receptionist, Food & Beverage Assistant, and Housekeeping at Holiday Inn Express Cheltenham Town Center. No two days are the same!

Our team works together to deliver outstanding guest service, offering timely, efficient, knowledgeable, and remarkable service. We are a passionate, authentic team that values teamwork and great service.

What We Need from You

We prioritize personality and potential, but here are some requirements...

• Experience in a customer-facing role is preferred. No experience? No problem—we will train you!
• Computer literate with a professional telephone manner.

What We Offer

Our benefits package is designed to support and enhance our culture...

• Discounted hotel room rates for you and your friends & family
• Extra holiday days for your birthday
• Flexible working arrangements
• Pension scheme
• Free meals on duty, saving over £1000 per year

Learn more about our benefits by watching our employee benefits video.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We embrace diversity and an inclusive, people-first culture. If you need reasonable adjustments during the process, please contact us.

International Talent Welcome: We are open to sponsoring overseas candidates with the right skills. RBH holds a sponsorship license to facilitate the immigration process for suitable candidates.

#LifeatRBH

• Job Ref: RBH14535
• Contract Type: Fixed Term
• Hours: Full Time
• Date Posted: 22/07/2024

Holiday Inn Express Cheltenham Town Centre offers modern, spacious rooms and is ideally located near Cheltenham Racecourse and the Cotswolds. Excellent travel links to the M5 and M4 make it suitable for both business and leisure guests.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Do not include bank or payment details when applying. Applications should be submitted via the 'Apply now' button.

Created on 26/04/2025 by TN United Kingdom