Guest Service Assistant - Reception

Splendid Hospitality Group; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Job summary

A prestigious hotel in Edinburgh is seeking a Guest Service Assistant to join their team. This role involves managing the front desk, ensuring great customer service, and processing guest inquiries. The position offers opportunities for career development and a supportive work environment.

Benefits

Heavily discounted hotel stays

24/7 Employee Assistance Programme

Leadership Development Programmes

Life Assurance

Uniform provided

Automatic enrolment into pension scheme

Wagestream access

Qualifications

• Ability to operate hotel reception and manage guest queries.
• Strong customer service skills with a positive attitude.
• Experience with beverage service and cash handling preferred.

Responsibilities

• Operating the hotel reception and addressing guest needs.
• Preparing and serving alcoholic and non-alcoholic beverages.
• Communicating effectively with other departments for guest satisfaction.

Skills

Customer Service

Communication

Cash Handling

Teamwork

Job description

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Client:

Splendid Hospitality Group

Location:

Edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

bac854bee30b

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Within Guest Service Assistant, your key responsibilities include:

• Operating the hotel reception during your shifts
• Attending to guests' needs and queries
• Following brand standards and procedures
• Delivering excellent customer service with a 'can do' attitude
• Processing and communicating with guests via email and external websites accurately
• Communicating clearly with other departments to ensure minimal impact on guest service
• Promoting brand loyalty and encouraging guests to sign up for the loyalty program
• Ensuring all monies are kept in a safe and secure area, following hotel cash handling procedures

Additionally, preparing and serving alcoholic and non-alcoholic beverages, managing the bar area, and providing excellent customer service.

What We Offer

We aim to create a friendly and supportive environment for our staff. You will develop personally by working with people from all over the world, creating memorable guest experiences. Opportunities for career development are available within our business.

In addition, we offer:

• A fantastic place to work!
• Learning and Development Opportunities through our Leadership Development Programmes
• Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
• Uniform provided
• 24/7 Employee Assistance Programme for you and your family, including counselling, physical wellbeing, and financial aid services
• Life Assurance
• Automatic Enrolment into a workplace pension scheme
• Wagestream – access up to 50% of your pay as it is earned and set up automatic savings to support your financial wellbeing