Guest Service Assistant- (Part Time)

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Guest Service Assistant to join their vibrant team in London. This part-time role offers the chance to be the first point of contact for guests, delivering outstanding service and ensuring a memorable experience. With flexible shifts and a focus on teamwork, you'll thrive in a supportive environment while enjoying benefits like hotel discounts and access to financial wellbeing programs. If you have a passion for hospitality and a flair for personality, this opportunity is perfect for you!

Benefits

Hotel Discounts

Wagestream

24/7 Employee Assistance Programme

Global Career Opportunities

Qualifications

• Passionate about delivering excellent service and guest-focused.
• Experience in Receptionist or Guest Relations roles is a significant advantage.

Responsibilities

• Welcome guests warmly and provide exceptional service.
• Work closely with the team to ensure smooth and efficient shifts.

Skills

Guest Service

Receptionist Experience

Handling Guest Queries

Opera PMS

Job description

Guest Service Assistant - (Part Time), London

Client:

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d4a1e5a16255

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Description

Who are we?

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We collaborate with major brands such as Hilton, Accor, Marriot, and IHG, as well as small independent hotels.

Our Guest Service Team are:

• Passionate about delivering excellent service and guest-focused
• Experience in Receptionist or Guest Relations roles is a significant advantage
• Skilled in handling guest queries and complaints
• Experience with Opera PMS is highly beneficial
• Willing to learn and work as part of a diverse hotel team
• We operate 7 days a week, 365 days a year, offering flexible shifts

What is in it for you?

Joining Aimbridge provides access to benefits including:

• Hotel discounts across our portfolio – staff rates and up to 50% off on food, beverages, spa, and other benefits of being an IHG employee
• Wagestream – allows you to access up to 40% of your earned pay and set automatic savings for financial wellbeing
• 24/7 employee assistance programme
• Opportunity to join the IHG Hotels & Resorts family, opening global career opportunities

A day in the life…

As a Guest Service Assistant, you will be the first point of contact for our guests, welcoming them warmly and providing exceptional service. You will work closely with your team to ensure smooth and efficient shifts, delivering the best guest experience every time.

Based in East London at the Holiday Inn Express London ExCel, you will be part of a passionate team committed to excellence without overworking.

What do we need from you?

To succeed, you should be passionate about providing outstanding guest experiences and embody our brand standards. Personality is key, and we value individuals with a vibrant personality and a flair for hospitality.