Guest Service Assistant - Nights

RBH; London; On-site; GBP 25,000; Full time

Job summary

RBH is seeking a Guest Service Assistant for the Holiday Inn Express London - Limehouse. This role encompasses various responsibilities from guest services to reception duties, ensuring an outstanding experience for visitors. The successful candidate will enjoy a flexible work environment and a comprehensive benefits package.

Benefits

Discounted hotel room rates

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Qualifications

• Experience in a customer facing role is preferred but not required, training will be provided.
• Must be computer literate with a professional telephone voice.

Responsibilities

• Deliver outstanding service to guests in various roles including receptionist and food & beverage assistant.
• Collaborate with team to provide efficient and knowledgeable service.

Skills

Customer service

Computer literacy

Job description

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Guest Service Assistant - Nights, London

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Client:

RBH

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8611d635931a

Job Views:

17

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Holiday Inn Express London - Limehouse , 469-475 The Highway, London (East), London, E1W 3HN

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JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting you first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT HIE LONDON LIMEHOUSE

What you'll be doing...

Reporting to the Front Office Manager, we are looking for someone who enjoys variation and has a flexible approach to their working environment. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express - London Limehouse You can expect to wear many capes throughout your working day including Guest Service Agent, Receptionist, Food & Beverage Assistant and Housekeeping - no shift is the same!

Our team are like a family, and we work together to deliver outstanding guest service to our guests by offering timely, efficient, knowledgeable, and truly remarkable service. We are an enthusiastic, authentic bunch of individuals who truly care about teamwork and great service!

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Guest Service Assistant you will need the following qualities and skills.

• Experience within a customer facing role is preferred. No experience? No big deal - we’ll train you up!
• Computer literate with a professional telephone voice

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

Holiday Inn Express London - Limehouse 469-475 The Highway, London (East), London, E1W 3HN

• Job Ref RBH14478
• Branch Holiday Inn Express London - Limehouse
• Location London (East)
• Salary/Benefits £24,958 per Annum plus benefits
• Contract type Permanent
• Hours Full Time
• Shift pattern Flexible Hours
• Hours per week 40
• Date posted 09/07/2024
• Closing date 22/08/2024

The modern Holiday Inn Express London - Limehouse lies just outside the City of London and the Congestion Charge zone in the East London district of Limehouse. It's just a short walk to Docklands Light Railway (DLR) links for 20-minute journeys to central London and London - City Airport.

The Holiday Inn Express London - Limehouse's 4 meeting rooms can be tailored to meetings for up to 20 people. You can hop on the DLR train for 5 minutes to Canary Wharf and Bank stations, and get to exhibitions and conferences at ExCel exhibition centre in just 13 minutes. There's wireless Internet throughout the hotel.

Drive just 10 minutes to The O2 arena in Greenwich for live music and entertainment. You can buy a London Travelcard to get to the city's sights.