Guest Service Assistant Holiday Inn

Visit Lake District; United Kingdom; Remote; GBP 20,000 - 25,000; Full time

Job summary

Join a leading hospitality team as a Guest Service Assistant, where you'll be the friendly face welcoming guests and ensuring their stay is memorable. Your role will involve managing check-ins, answering queries, and collaborating with teams to provide exceptional service. With a focus on attention to detail and a positive attitude, you'll thrive in a dynamic environment while enjoying a range of benefits, including discounted hotel rates and flexible working arrangements.

Benefits

Discounted hotel room rates

Additional day’s leave for birthday

Enhanced Maternity, adoption & shared parental leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Free meals on duty

Qualifications

• Welcoming personality who loves connecting with people.
• Strong communication skills and comfortable with guests.
• Sharp attention to detail, especially with reservations.

Responsibilities

• Handle check-ins, check-outs, and guest inquiries.
• Process bookings and payments with precision.
• Manage daily tasks like calls, emails, and reservations.

Skills

Communication

Problem-Solving

Attention to Detail

Team Spirit

Adaptability

Job description

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you’ll be doing…Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOUA welcoming personality who loves connecting with people and making their day brighter.Strong communication skills, comfortable chatting with guests and coordinating with team members.Sharp attention to detail, especially when it comes to handling guest needs and reservations.A problem-solver who can think on their feet, handling any situation with a positive attitude.Team spirit, ready to jump in wherever needed to keep things flowing smoothly.High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day’s leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.