Guest Service Assistant - Food & Beverage

Splendid Hospitality Group; York; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in York is seeking enthusiastic individuals for food and beverage roles, emphasizing great customer service. Candidates will work flexible shifts covering meals and receive thorough training and development opportunities. Benefits include holiday leave, pension scheme enrollment, discounts, and support programs.

Benefits

28 holiday days

Automatic enrolment in pension scheme

Heavily discounted hotel stays and food & beverage discounts

Use of worldwide IHG team member rates

Uniform

24/7 Employee Assistance Programme

Qualifications

• Excellent communication skills to provide friendly service.
• Ability to work flexible shifts covering breakfast, lunch, and dinner.

Responsibilities

• Deliver exceptional customer service in the hotel bar and restaurant.
• Follow brand standards and procedures for service delivery.

Job description

Job Description

This role is key in delivering the 'wow' factor to our guests as and when they interact with you in the Food & Beverage areas. You will support the efficient and effective service delivery of the Hotel Indigo bar and restaurant during key business hours. Work in line with the brand standards following all the necessary procedures to ensure maximum satisfaction for guests.

The main focus is on delivering great customer service, working a mixture of shift patterns to cover breakfast, lunch, and dinner service as per the rota and business demands.

You will be fully trained and welcomed to the hotel, and supported throughout your journey, with rewarding development on offer during your journey and training plan.

If you want to work in York's 'sweetest' chocolate-themed Hotel, then please apply now.

What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop, you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food & beverage discounts
• Use of worldwide IHG team member rates
• Uniform
• 24/7 Employee Assistance Programme for you and your family