Guest Service Assistant (Flexible Contract)

Interstate Hotels & Resorts, Inc.; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Birmingham is seeking a Guest Service Assistant to deliver outstanding guest experiences across the hotel. Responsibilities include supporting hotel operations in reception, restaurant, and bar. Ideal candidates will have exceptional guest service skills and a flair for hospitality. This role offers various employee benefits including discounts and a commitment to personal development.

Benefits

Hotel discounts across portfolio

Subsidised meals on duty

Paid breaks

Annual wellbeing allowance

30 days holiday

Financial wellbeing support

Employee assistance programme

Company sick pay

Commitment to personal growth

Qualifications

• Passionate about providing an exceptional guest experience.
• Ability to maintain brand standards.
• Good communication skills and a positive attitude.

Responsibilities

• Deliver an outstanding guest experience across all areas of the hotel.
• Support smooth operation in reception, restaurant, and bar.

Skills

Exceptional guest service

Personality and flair for hospitality

Job description

Overview

Aloft Hotels are designed for global travellers who love open spaces, open thinking and open expression. This is a place where travel creates possibilities, where style is necessary, connectivity keeps up with you, social scenes are vibrant, and the only direction is forward. This is Aloft Hotels. The Eastside Rooms is a unique environment that combines the innovation of the future with Birmingham's iconic heritage. Think stylish with a touch of cool. Professional with a touch of fun. We're all about creating exceptional experiences. Couple attention to detail with a distinctive attitude for creating spectacular memories and you have the perfect combination of skills to enhance any occasion. Traditional, yet contemporary. This is The Eastside Rooms. Aloft Birmingham Eastside & The Eastside Rooms is a Disability Confident Employer.

The Guest Service Assistant is a key member of the hotel team, responsible for delivering an outstanding guest experience across all areas of the hotel, including reception, restaurant, and bar. This flexible role ensures guests feel welcome, valued, and cared for during their stay, while supporting the smooth operation of the hotel.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We\'re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality. Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits… At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.

Aloft Birmingham & Eastside Rooms Conference Centre 4 Woodcock Street, Birmingham, West Midlands, B7 4BL

We want our team to have a work life balance that works both for them and the business. Please feel free to talk to us at the interview stage about the flexibility you need and we will explore what's possible for the role. As part of the Eastside team, you will have access to a suite of benefits that include:

Responsibilities

• The Guest Service Assistant is a key member of the hotel team, responsible for delivering an outstanding guest experience across all areas of the hotel, including reception, restaurant, and bar.
• This flexible role ensures guests feel welcome, valued, and cared for during their stay, while supporting the smooth operation of the hotel.

Benefits

• Hotel discounts portfolio wide - staff rates and up to 50% discount on food & beverage and spa
• Subsidised meals on duty
• Paid breaks
• Financial contribution towards childcare from day 1 of employment
• Annual wellbeing allowance up to £350 from your second year of employment
• A minimum of 30 days holiday (pro rata equivalent for part time and condensed hours working patterns)
• Salary Sacrifice Schemes - Holiday purchase scheme and Cycle to work scheme
• Wagestream - stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Company sick pay - giving you piece of mind when you need it the most
• Annual reviews for salary and employee benefits
• A genuine commitment to your personal and professional growth through our excellent Learning & Development offerings
• Regular recognition of your contribution, including team appreciation days and events, quarterly and annual awards and on-the-spot rewards via our online recognition platform

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. If you would like to discuss this in more detail, please feel free to reach out to our HR team by phone [phone]) or email