Guest Service Assistant (Casual)

Holiday Inn Lancaster; Quernmore; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Internal development programme

Discounts on hotel stays

Discounts at retailers/restaurants

Free gym/leisure facilities

Wellbeing support

Job summary

Kew Green Hotels is seeking a friendly Guest Service Assistant to welcome guests and support reception, restaurant, bar, and events. You’ll receive training across all guest-facing areas and play a key role in delivering a memorable experience.

Experience isn’t essential; a proactive, guest-focused attitude and good communication help you thrive in a team. Enjoy discounts, wellbeing support, and career development opportunities within the group.

Qualifications

• Excellent communication and interpersonal skills with guests.
• Ability to work well in a team and adapt to different situations.
• Proactive attitude with a can-do approach to tasks.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/out, food and drink service, conference setup and banqueting.
• Build genuine relationships with guests and tailor approach to individuals.
• Maintain cleanliness and presentation across all guest areas.
• Help meet brand standards and company goals by delivering outstanding service each shift.
• Represent values and culture with guest experience at the centre of actions.

Skills

Communication skills

Teamwork

Customer focus

Proactive

Tools

MS Office

Job description

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.

Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

This role reports directly to the Guest Service Manager.

What you’ll do

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

What we’re looking for

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

If you’re friendly, motivated, and love making people’s day, this could be the role for you!

What’s in it for you

• Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

Next steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.

We review applications as they come in, so we may close the role once we’ve found the right person.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.