Guest Service Assistant

Kew Green Hotels; Birmingham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts on hotel stays

Discounts at retailers/restaurants/day

Gym access

Wellbeing support 24/7

Fully funded apprenticeships and staff

Job summary

Kew Green Hotels in Birmingham is seeking a Guest Service Assistant to support across reception, restaurant, bar, meetings and events. You will assist with check-in/check-out, food and beverage service, and conference setup, while building warm relationships with guests and maintaining high standards.

We value a proactive, team-oriented approach and comfort with MS Office tools, even if prior hospitality experience isn’t required. Training and development are provided to help you grow with us.

Qualifications

• Strong communication and confident teamwork skills are essential.
• Proactive approach to spotting and completing tasks.
• Comfortable using MS Office and similar tools for a hospitality role.
• Genuine passion for people and hospitality, experience is a plus but not essential.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Strong communication

Teamwork

Proactive approach

MS Office / tech savvy

Hospitality passion

Tools

MS Office

Job description

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.

Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

This role reports directly to the Guest Service Manager.

What you’ll do

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

What we’re looking for

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

If you’re friendly, motivated, and love making people’s day, this could be the role for you!

What’s in it for you

• Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.