Guest Service Assistant (Casual)

Holiday Inn; Norwich; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Career development programs

Staff discounts

Free gym access

Wellbeing support

Job summary

Kew Green Hotels is seeking a Guest Service Assistant in Norwich to welcome guests, assist across reception and F&B, and support events and meetings. You will join a team that values guest experience and culture, with full training provided.

The role offers career development through funded apprenticeships, staff discounts across hotels and retailers, and access to wellbeing and fitness facilities. Apply to join a people‑driven hospitality team.

Qualifications

• Strong communication and teamwork are essential.
• Proactive attitude to spotting what needs doing.
• Comfortable using technology and everyday office tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Assist with check-in/check-out and food & beverage tasks.
• Help with conference set-ups and banqueting arrangements.
• Build genuine relationships with guests and adapt to each guest.
• Maintain high presentation and cleanliness across guest areas.

Skills

Communication skills

Teamwork

Proactive approach

MS Office

Tools

MS Office

Job description

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.

Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

This role reports directly to the Guest Service Manager.

What you’ll do

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

What we’re looking for

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

If you’re friendly, motivated, and love making people’s day, this could be the role for you!

What’s in it for you

• Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

Next steps

If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.