Guest Service Assistant Breakfast

RBH; Leicester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality management company is seeking a part-time Guest Services Assistant at Holiday Inn Express Leicester. Ideal candidates should be enthusiastic and ready to provide exceptional guest service in various roles. Competitive pay at £11.42 per hour along with benefits like discounted hotel rates and flexible working arrangements are offered.

Benefits

Discounted hotel room rates

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Qualifications

• Experience in a customer-facing role is preferred; no experience is acceptable.
• Basic computer skills and a professional phone manner are essential.

Responsibilities

• Operate in multiple roles including Guest Service Agent, Receptionist, Food & Beverage Assistant, and Housekeeping.
• Provide outstanding service to guests in a friendly and professional manner.

Skills

Customer service experience

Computer literacy

Professional telephone manner

Job description

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RBH

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Other

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EU work permit required:

Yes

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Job Reference:

3c4351b82d73

Job Views:

73

Posted:

12.08.2025

Expiry Date:

26.09.2025

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JOIN OUR FAMILY

At RBH, we believe our people are our biggest assets and understand the value of putting you first. Our approach to diversity, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always looking for new talent to join us on our journey.

A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT AT (INSERT HOTEL NAME)

What you'll be doing...

Reporting to the Front Office Manager, we are looking for someone who enjoys variation and has a flexible approach. Interested in learning how each department within the hotel operates? We have got you covered at Holiday Inn Express Leicester. You can expect to wear many hats throughout your day including Guest Service Agent, Receptionist, Food & Beverage Assistant, and Housekeeping - no shift is the same!

Our team is like a family, working together to deliver outstanding guest service by offering timely, efficient, knowledgeable, and remarkable service. We are enthusiastic, authentic, and care about teamwork and great service!

WHAT WE NEED FROM YOU

We hire mostly on personality & potential, but here are some requirements...

To succeed as a Guest Service Assistant, you will need the following qualities and skills:

• Experience in a customer-facing role is preferred. No experience? No problem - we’ll train you!
• Computer literacy and a professional telephone manner

WHAT WE OFFER

We provide a benefits package that enhances our culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty, saving you over £1000 per year

To learn more about our benefits and watch our employee benefits video, please contact us.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We value diversity and an inclusive, people-first culture. If you require reasonable adjustments during our process, please contact us.

#LifeatRBH

• Job Ref RBH14495
• Salary/Benefits £11.42 per hour
• Contract type Permanent
• Hours Part Time
• Date posted 15/07/2024

Enjoy easy access to match days and stadium events at the Holiday Inn Express Leicester - City hotel, close to Leicester and De Montfort University, with many rooms overlooking the stadium or scenic canal.