Guest Service Assistant

Sodexo Group; Winchester; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Sodexo Rewards

Wellbeing Support

Financial Benefits

Career Growth

Job summary

Sodexo Group is seeking a guest-facing team member to deliver safe, friendly service across dining, retail, reception and other service areas on a Ministry of Defence base. You do not need previous experience; be reliable, friendly and willing to learn, with full training provided and support for career growth.

Role includes dining, food service, retail and cafe support, cleaning and hygiene, and occasional event assistance. Flexibility for shifts and occasional unsociable hours is required.

Qualifications

• Positive attitude and strong communication in every interaction.
• Friendly, professional, welcoming approach with good interpersonal skills.
• No experience required; willing to learn and adapt.
• Reliable and flexible in a fast-paced environment; can work independently or in a team.
• Proactive, high standards and willingness to develop new skills.

Responsibilities

• Prepare dining areas, function spaces and replenishment; assist with service and presentation.
• Provide professional, courteous service to military personnel, visitors and colleagues.
• Support retail and café operations, including cash handling where required.
• Maintain cleanliness and hygiene of workstations, dining areas and shared spaces.
• Assist with events and functions to ensure smooth service.
• Follow Sodexo policies, site rules and health and safety standards.
• Work with the team, support objectives and adapt to onsite service needs.

Skills

Customer service

Communication

Reliability

Flexibility

Professionalism

Job description

• 37.5 hours per week
• 5 out of 7 days (shifts 0600 - 1400 / 1200 - 2000
• £12.71 per hour
• Sodexo Rewards
• Flexibility required – including shifts and occasional unsociable hours
• Work locations and duties may vary across site based on operational needs
• You must have been resident within the UK for 3 years consistently to be considered for this role.

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is SO21 2RG

About the role:

In this role, you’ll be the face of our business, helping to deliver a safe, welcoming and efficient service across dining, retail, accommodation, reception, cleaning, events and other service areas on a Ministry of Defence (MOD) base.

From supporting food service and functions to maintaining clean, safe and well‑presented spaces, your contribution will help ensure those serving have a positive day‑to‑day experience.

You do not need previous experience to apply. If you are reliable, friendly, willing to learn and take pride in delivering great service, we’ll give you the training and support you need to succeed.

Check your local transport links before applying. The destination you should input is Stockbridge.

What you’ll do:

• Dining, food service and replenishment: Prepare dining areas, functions and meeting spaces; assist with food preparation, service, presentation and replenishment; and keep service areas well maintained throughout the day.
• Customer interaction: Provide professional, courteous and welcoming service to military personnel, visitors, customers, clients and colleagues across dining, retail, reception and other service areas.
• Retail and café support: Support retail and café operations, including cash handling where required.
• Cleaning and hygiene: Maintain cleanliness and hygiene by sanitising workstations, equipment, dining areas, accommodation areas and communal spaces in line with health and safety standards.
• Event support: Assist with special events and functions, helping service run smoothly and efficiently.
• Health, safety and compliance: Follow Sodexo policies, site rules and statutory regulations, maintain safe working practices and report hazards, faults or incidents promptly.
• Teamwork, flexibility and improvement: Work closely with your team, support team objectives, work flexibly across services onsite and contribute to continuous service improvement.

What we’re looking for:

• Professionalism and respect: A positive attitude, strong communication skills and respect for others in every interaction.
• Customer focus: A friendly, professional and welcoming approach, with excellent interpersonal skills.
• No experience required: Previous hospitality, food service or customer service experience is helpful, but not essential; a willingness to learn and adapt is key.
• Reliability and flexibility: The ability to work independently and as part of a team in a fast‑paced environment, adapting to changing tasks and operational needs.
• Positive attitude: A proactive approach, pride in delivering high standards and willingness to develop new skills.

What we offer:

Join Sodexo for more than just a job—be part of something bigger. You'll belong, have purpose, and make an impact every day. We offer:

• Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
• Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
• Career Growth – Apprenticeships, learning tools, and development opportunities.
• Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.

Join us and thrive in your own way!

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications