Guest Service Assistant

Holiday Inn Milton Keynes East; Washington; On-site; GBP 20,000 - 25,000; Full time

Job summary

Un hôtel de renom à Washington recherche un Assistant de Service Client pour rejoindre son équipe. Le rôle est centré sur l'assurance d'une expérience client exceptionnelle tout en atteignant les objectifs de l'hôtel. Les candidats idéaux posséderont une expérience en service à la clientèle et un vif intérêt pour le bien-être des invités.

Benefits

Récompenses annuelles et événements

Opportunités de développement de carrière

Réductions attrayantes chez de nombreux détaillants

Accès gratuit et illimité aux clubs de loisirs

Assistance 24/7 pour la santé mentale et le bien-être

Qualifications

• Expérience préalable dans un rôle de service à la clientèle en milieu dynamique souhaitée.
• Capacité à anticiper les besoins des clients très appréciée.

Responsibilities

• Soutenir l'hôtel dans l'atteinte des objectifs.
• Construire des relations avec les invités et évaluer leurs besoins.
• Assurer une reconnaissance appropriée pour les clients réguliers.

Skills

Customer Service

Technology Utilization

Tools

MS Office

Job description

The role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Washington.

Guest Service Assistant duties include:

• supporting your hotel in achieving all brand and company metrics and objectives
• building and developing relationships with guests, assessing their needs and flexing style and approach appropriately?
• ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation?
• following SOPs to ensure consistent hospitality for all guests
• maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at [e-mail].

Benefits

Our rewards package includes:

- Annual Conference Event and Awards

- Apprenticeships

- Robust career development opportunities and support for personal growth

- Attractive discounts across many major retailers, restaurants, and events

- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!

- 50% off food and beverage while you stay in our hotels

- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice

- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today!