Guest Service Assistant

Away Resorts; Newquay; On-site; GBP 40,000 - 60,000; Part time

Job summary

Away Resorts is seeking a Guest Services Assistant for Newquay Bay Holiday Resort. This flexible part-time role involves welcoming guests, facilitating their stay, and ensuring a positive experience from check-in to check-out. As part of a dynamic team, you'll be instrumental in creating memorable holidays for our guests while enjoying various perks and opportunities for career advancement.

Benefits

Flexible hours

Career progression opportunities

Access to guest facilities

Qualifications

• Friendly demeanor and ability to make guests feel welcomed.
• Experience in customer service preferred but not required.

Responsibilities

• Meeting and greeting guests and checking them in and out.
• Making bookings for activities and dealing with inquiries.
• Resolving complaints effectively.

Skills

Customer service

Communication

Job description

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Location: Newquay Bay Holiday Resort, Cornwall

Hours: Seasonal contract, Part time per hour - Paid weekly!

What we need in a nutshell:

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. You will deputise in the absence of the Guest Services Manager and help with the smooth running of the department.

Who we are?

We are a dynamic and growing company, shaking up the Great British holiday. At Newquay Bay Resort, our guests can surf the waves at nearby Newquay and then wind down back at the resort, which features an outdoor pool, a sauna, a beauty salon, and free entertainment.

Newquay Bay Resort is the perfect location for seaside adventures in Cornwall. It combines the tranquility of a country getaway with the peaceful valley setting on the breathtaking North Coast. Find out more about our holiday experience on our website.

What we need in a nutshell:

As a Guest Services Assistant, we want you to make our guests feel welcomed, cared for, and inspired to have their best holiday ever, from check-in to departure. Your role, always with a friendly smile, will include:

• Meeting and greeting guests and checking them in and out
• Making bookings for activities and dealing with inquiries
• Resolving complaints in a way that makes guests properly looked after

Holidays happen at holiday times, so you will need to work on weekends and bank holidays too.

What we can offer you:

This is a flexible role that can fit into your life and can lead to other roles and career progression if you desire. We offer a great range of benefits, including: