Guest Service Assistant

TN United Kingdom; Maidenhead; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking hospitality company as a Guest Service Assistant at a historic inn, where your welcoming personality and strong communication skills will create unforgettable experiences for guests. In this dynamic role, you'll be the friendly face that greets visitors, manages check-ins and check-outs, and ensures every detail is perfect for a seamless stay. With a commitment to diversity and employee wellbeing, this established venue offers a supportive environment where your contributions truly matter. If you thrive in a fast-paced setting and love connecting with people, this is the perfect opportunity for you.

Benefits

Discounted hotel room rates

Additional leave for birthday

Enhanced parental leave

Course sponsorship

Refer a Friend scheme

Flexible working arrangements

Wagestream payment options

Life insurance

Employee Assistance Programme

Free meals on duty

Qualifications

• Welcoming personality with strong communication skills.
• Attention to detail and problem-solving abilities.

Responsibilities

• Welcome guests and handle check-ins and check-outs.
• Manage guest inquiries and ensure a smooth stay.

Skills

Communication Skills

Problem-Solving

Attention to Detail

Team Spirit

Adaptability

Job description

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At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

OUR HOTEL

As one of the oldest inns in the world, The Olde Bell is a unique establishment that has captured the essence of English hospitality.

The Re-Invention Of The Traditional Inn

As one of the oldest inns in the world, The Olde Bell, BW Signature Collection by Best Western, is a unique venue with chic tableware, divine textiles, and simple understated luxury.

From the London glitterati to those seeking a classic countryside retreat, guests can be assured of a sublimely chic experience whether they choose to eat, drink, host, or sleep at our medieval inn.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced maternity, adoption & shared parental leave
• Course sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty, saving you over £1000 per year

And much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.