Guest Service Assistant

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Guest Service Assistant to create memorable experiences for guests at a vibrant hotel. This role involves welcoming guests, managing check-ins and check-outs, and providing exceptional customer service. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication skills and a welcoming personality. With a focus on teamwork and adaptability, you'll play a vital role in ensuring every guest feels valued and cared for. Join a company committed to diversity and employee well-being, and be part of a supportive team that values your contributions.

Benefits

Discounted hotel room rates

Additional day's leave for birthday

Enhanced maternity and parental leave

Course sponsorship

Refer a friend scheme

Flexible working arrangements

Wagestream payment options

Life insurance

Employee assistance programme

Free meals on duty

Qualifications

• Welcoming personality and strong communication skills are essential.
• Attention to detail and problem-solving abilities are crucial.

Responsibilities

• Welcome guests and handle check-ins/check-outs smoothly.
• Assist guests with inquiries and manage reservations efficiently.
• Work with teams to ensure guest needs are met promptly.

Skills

Communication Skills

Problem-Solving

Attention to Detail

Team Spirit

Customer Service

Job description

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Here at the Holiday Inn Express Limehouse we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality ! We are passionate about the RBH hospitality industry, and we are always on the lookout for new talent to join us on our journey...

OUR HOTEL Located in the vibrant Docklands area, near Canary Wharf and the City of London, Holiday Inn Express London - Limehouse is a 150-room hotel dedicated to providing exceptional guest experiences. We believe that our employees are the cornerstone of our success. We offer a dynamic and supportive work environment where team members can grow and thrive. With industry-leading training programs, flexible scheduling, and a culture that values every contribution, we empower our staff to deliver excellence daily.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.