Guest Service Assistant

Holiday Inn Express Limehouse; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality company in London is seeking a Guest Service Assistant to provide exceptional customer service. The role involves welcoming guests, managing check-ins and check-outs, and ensuring a memorable stay by addressing guest inquiries. Ideal candidates will have strong communication skills, attention to detail, and the ability to thrive in a dynamic, fast-paced environment. This position offers various benefits including discounted hotel rates and additional leave for birthdays.

Benefits

Discounted hotel room rates

Additional day's leave for your birthday

Enhanced maternity and parental leave

Earn £250 for each friend referral

Wagestream payment flexibility

Employee Assistance Programme

Free meals on duty

Qualifications

• Welcoming personality and love for connecting with people.
• Ability to handle guest needs and reservations with precision.
• Experience in customer service is a plus.

Responsibilities

• Welcome guests and make their first impression unforgettable.
• Handle check-ins, check-outs and assist guests with inquiries.
• Work with housekeeping and maintenance to fulfill guest requests.
• Manage daily tasks including calls, emails, and reservations.

Skills

Strong communication skills

Attention to detail

Problem-solving ability

Team spirit

High energy and adaptability

Job description

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Wagestream - choose how and when you get paid
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.