Guest Service Assistant

RBH; Cheltenham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Assistant to join their team at a vibrant hotel. This role is all about creating unforgettable experiences for guests, from the moment they check in to their departure. You will be the friendly face welcoming guests, providing information, and ensuring their needs are met with precision and care. If you thrive in a fast-paced environment and love connecting with people, this opportunity offers a dynamic workplace where every day brings new challenges and rewards. Join a company that values its employees and promotes a culture of inclusivity and support.

Benefits

Discounted hotel room rates

Additional day's leave for birthday

Enhanced parental leave

Course Sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Qualifications

• Welcoming personality with strong communication skills.
• Attention to detail and problem-solving abilities are essential.

Responsibilities

• Welcome guests and handle check-ins and check-outs smoothly.
• Assist guests with inquiries and ensure a memorable stay.

Skills

Communication Skills

Problem-Solving

Attention to Detail

Teamwork

Adaptability

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL
Holiday Inn Express Cheltenham

Our Benefits
You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
• Light duties on the bar, kitchen and housekeeping.

What We Need From You

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.