Guest Service Assistant

RBH; Cheltenham; On-site; Full time

Job summary

Join a leading company in hospitality as a Guest Service Assistant at Holiday Inn Express Cheltenham Town Centre. This role involves ensuring guests have a memorable experience from check-in to check-out while managing daily responsibilities at the front desk. With a focus on communication and teamwork in a thriving environment, you will benefit from a competitive hourly rate and a comprehensive benefits package designed to support you.

Benefits

Discounted hotel room rates

Additional day off for birthday

Enhanced maternity and parental leave

Course sponsorship

30% F&B discount

Refer a friend scheme

Flexible working arrangements

Wagestream payment options

Life insurance

Employee assistance programme

Qualifications

• Welcoming personality who enjoys connecting with guests.
• Ability to handle guest needs with a positive attitude.
• Fast-paced environment adaptability.

Responsibilities

• Welcome guests with an unforgettable first impression.
• Handle check-ins, check-outs, and bookings.
• Manage daily tasks at the front desk with efficiency.

Skills

Strong communication skills

Attention to detail

Problem-solving

Team spirit

Adaptability

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Holiday Inn Express Cheltenham Town Centre

£12.21 per hour

Our Benefits

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
  
  

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
• Light duties on the bar, kitchen and housekeeping.
  
  

What We Need From You

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
  
  

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .