Guest Service Ambassador (DLGSA1)

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Client:

Rapport Guest Services

Location:

London, United Kingdom

Job Category:

Hospitality

EU work permit required:

Yes

Job Reference:

9c2840a8e1df

Job Views:

34

Posted:

10.04.2025

Expiry Date:

25.05.2025

Job Description:

Role Responsibility

Your responsibilities will include:

• Warmly greet all guests/ visitors with a smile, following agreed standards.
• Escort guests to required destination (if required), ensuring smooth transitions between team members at each stage of their journey.
• Always look for opportunities to develop our service and innovations.
• Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
• Set up meeting rooms to the required standard including the set-up of food and beverages and ensure that they are checked prior to any meeting taking place.
• Carry out cleaning duties to ensure all areas of the office, both client and internal spaces are up to the expected standard.

The Ideal Candidate

If you are an upbeat team player with integrity and a can-do attitude, are passionate about delivering great service, and take responsibility for your contribution to the team, then we would like to hear from you.

The ideal candidate likes to think ‘outside of the box’ and always looks for innovative ways to improve efficiencies within a guest environment and enhance guest services, whilst showing flexibility and adaptability in their approach.