Guest Service Agent - Pullman Vũng Tàu

Accor Hotels; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Accor Hotels is seeking a dedicated Receptionist to join their London branch, ensuring a positive first impression for guests. The ideal candidate should possess a degree in hospitality, demonstrate fluency in English and Vietnamese, and have at least two years of relevant experience. This role requires 24/7 availability and a warm, professional demeanor to assist guests effectively.

Qualifications

• Fluent in Vietnamese and English; third language is a plus.
• 2 years related experience, including supervisory experience.

Responsibilities

• Serve guests with a professional and positive attitude.
• Assist with check-in and check-out processes.
• Be available 24/7 for guest assistance.

Skills

Hospitality

Communication (English)

Customer Service

Education

Degree in Hotel or related field

Job description

Mô tả Công ty

The Pullman Vung Tau Hotel features 356 rooms with contemporary designs inspired by the creative and vibrant coastal city life, offering guests a "bleisure" experience — a perfect balance between work and leisure. Our conference and event center spans over 2,321 square meters, comprising 2 grand ballrooms and 4 meeting rooms equipped with state-of-the-art facilities, accommodating up to 1200 guests. Guests can also meet, entertain, or relax while enjoying distinct and enticing culinary experiences at Riviera Restaurant with an international à la carte menu, Corniche Ultra Lounge serving Tapas or experiencing delightful beverages at the Lobby Bar or Poolside Bar. The Fit Lounge is open 24/7, and the outdoor pool bathed in natural light, complemented by Pullman's unique amenities such as the Welcomer service, Signature Pullman bedding, Connectivity Lounge, and Co-Meeting criteria, ensuring a satisfying stay for all guests.

Mô tả Công việc

GENERAL MISSION

• Is the image representative, is the builder, preserving and developing the reputation and brand of the Investor and the Hotel Management Group.
• The receptionists will be enthusiastic and co-efficient to serve all guests approaching the Front Desk with a professional, warm and positive attitude. You will be a key factor in the check-in and check-out process, which occurs at the Front Desk, and will be available to help the guest in any of their request.
• The receptionist rotates 24 hours a day
• The receptionist report directly to the Front Desk Supervisor.

TECHNICAL RESPONSIBILITIES

• • The receptionists will be the first person that guests will approach for any service or assistance. The greetings and attitudes of the Front Desk will influence a lot on guest’s perception about our hotel overall.
• • Being at the service of the guest, the first task of the Receptionist is to be available at any time for a guest and to take extra care of him by an automatic greeting with smile, warm & positive attitude. The guest will feel they are welcomed at any time. The guest will be always the first priority for a Receptionist.

Bằng cấp

Degree in Hotel or related field

Fluent in Vietnamese, English communication, and a third language would be a plus

Thông tin Thêm

2 years related experience, including supervisory experience, or an equivalent combination of education and experience