Guest Service Agent (Food & Beverage) - Casual

Radisson Hotel Group; England; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Up to 53% off stays

Friends & Family 30% off

Exclusive discounts on breakfast, F&B

Job summary

Radisson Hotel Group is seeking a Food & Beverage Assistant to join our vibrant team. You will support the smooth service of guest dining experiences and collaborate with colleagues to uphold hotel standards.

With a guest-centric approach, you will respond to enquiries, assist in daily outlet operations, and help maintain the high level of hospitality we promise our guests. We welcome applicants from all backgrounds and offer opportunities to grow within our global hospitality family while

Qualifications

• Customer-focused hospitality experience preferred.
• Ability to work in a fast-paced team.
• Commitment to delivering memorable guest experiences.

Responsibilities

• Supports the smooth running of the food & beverage department, delivering guest service at the highest levels.
• Works as part of a team that maximizes guest satisfaction and responds to guest enquiries promptly.
• Takes responsibility for assigned duties, ensuring timely and professional execution.
• Delivers on departmental plans and targets aligned with hotel initiatives.
• Collaborates with immediate report to control costs and maintain productivity and performance.
• Builds and maintains effective relationships while promoting company culture and values.
• Ensures adherence to legislation and best practices, with required documentation and follow-up.

Skills

Customer service

Hospitality

Teamwork

Guest focus

Job description

Job Description

Do you have an insatiable appetite for delivering first-class service and a passion for the artistry of Food & Beverage? Then why not embark on a culinary journey with us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can savour and relish the experience!

We are currently seeking a Food & Beverage Assistant to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Food & Beverage Assistant, you bring a refined level of hospitality, a customer-centric approach, and a genuine passion for enhancing the dining experience to our vibrant Food & Beverage Team. Your commitment to creating memorable moments for our guests makes you a valuable asset to our team.

• Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—In hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide

• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.