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Guest Service Agent - DoubleTree by Hilton

TN United Kingdom

City of Edinburgh

On-site

GBP 20,000 - 30,000

Full time

30+ days ago

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Job summary

An established industry player is seeking a Guest Service Agent to join their vibrant team in Edinburgh. In this role, you will be the first point of contact for guests, ensuring they receive a warm welcome and their needs are met throughout their stay. The company prides itself on creating a welcoming atmosphere and values its employees, offering a range of benefits to enhance work-life balance. If you are passionate about hospitality and enjoy working in a team-oriented environment, this opportunity is perfect for you. Join a company that truly values its people and offers a supportive culture.

Benefits

Discounted hotel room rates

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Qualifications

Strong customer service skills and a passion for hospitality.
Ability to work effectively in a team environment.

Responsibilities

Ensure guests receive a warm welcome and support their individual requests.
Create a 'home away from home' experience for guests.

Skills

Customer Service

Teamwork

Communication

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Guest Service Agent - DoubleTree by Hilton, Edinburgh

Client:

RBH

Location:

Edinburgh, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

a5808b9b8242

Job Views:

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

DoubleTree by Hilton Edinburgh City, 34 Bread Street, Edinburgh, EH3 9AF

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 6 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A GUEST SERVICES AGENT AT DOUBLETREE BY HILTON EDINBURGH CITY....

The position of Guest Services Agent has become available at DoubleTree by Hilton Edinburgh City Centre. Reporting into the Reception Manager, the successful candidate will support the delivery of our guest experience. You will be based at our Front Of House and ensure our guests have a warm welcome to the hotel and their individual requests are delivered.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements:

Loves creating a 'home away from home' for our guests throughout their stay with us to the moment they leave.
Takes great pride in what they do.
Loves working as part of a team.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture:

Discounted hotel room rates for you and your friends & family
Extra days holiday for your birthday
Flexible working arrangements
Pension
Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.

#LifeatRBH

Job Details