Guest Service Agent - Casual

Four Seasons Hotels Limited; Winchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxury hotel chain in England is seeking a Guest Services Agent to warmly welcome and assist guests. The role involves greeting guests, handling inquiries, and ensuring a high standard of service. Candidates should have prior experience in hospitality, excellent communication skills, and a professional demeanor. This opportunity promises career growth and excellent training.

Benefits

Excellent Training & Career development opportunities

Free meals in our staff restaurant

Holiday entitlement increases with years of service

Access to Wagestream - salary advance benefit

Qualifications

• Previous experience in hospitality or customer service preferred.
• Flexibility to work various shifts, including weekends and holidays.
• Proficiency with reservation software or willingness to learn.

Responsibilities

• Warmly welcome and check-in guests, providing a smooth and efficient arrival experience.
• Assist guests with inquiries, requests, and resolve any issues promptly.
• Coordinate with other departments to meet guest needs.

Skills

Excellent communication and interpersonal skills

Friendly, approachable, and professional demeanor

Strong problem-solving skills

Ability to multitask

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable, and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivaled sense of escape with unlimited access to nature, wildlife, and unique outdoor experiences. Whether you're visiting with loved ones, family, or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups, and event spaces with sustainable innovations throughout.

About the role

The Guest Services Agent is an integral part of the Guest Services Team, whose main objective is to ensure our guests are well looked after. As the first and last impression of the hotel, this high-profile department carries a special responsibility. The GSA is based at the main entrance and greets each guest by name upon arrival and departure. This person transports luggage to the guest room for arrivals and transports luggage for departing guests to the hotel entrance or into temporary storage. The role is also responsible for valet parking.

What you will do:

1. Warmly welcome and check-in guests, providing a smooth and efficient arrival experience
2. Assist guests with inquiries, requests, and resolve any issues promptly
3. Handle reservations, cancellations, and payments accurately
4. Provide information about hotel services, amenities, and local attractions
5. Maintain accurate guest records and ensure confidentiality
6. Coordinate with other departments to meet guest needs and enhance their stay
7. Uphold high standards of customer service and hospitality

What you will bring:

• Previous experience in hospitality or customer service preferred
• Excellent communication and interpersonal skills
• Friendly, approachable, and professional demeanor
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Flexibility to work various shifts, including weekends and holidays
• Proficiency with reservation software or willingness to learn

What we offer:

• Excellent Training & Career development opportunities
• Hotel Service Charge
• Free meals in our staff restaurant while on duty, including fruits, coffee/tea available throughout the day
• Shuttle bus service from the hotel between Fleet & Church Crookham
• Holiday entitlement increases with years of service up to 33 days off
• Opportunities to build a successful career with global potential
• Free uniform dry cleaning
• Annual themed employee party and many social, charitable, and sporting events throughout the year
• Access to Wagestream - salary advance benefit
• Employee recognition programmes