Guest Service Agent

TN United Kingdom; Christchurch; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at a stunning resort just outside Christchurch! As a Guest Service Agent, you will be the face of a vibrant Front Office Team, dedicated to creating unforgettable experiences for guests. This role involves a variety of tasks from check-in to providing local information, ensuring every guest feels welcomed and valued. If you have a passion for customer service, a positive attitude, and the ability to thrive in a fast-paced environment, this is the perfect role for you. Join a fun and motivated team at a beautiful lakeside location and take the next step in your career!

Qualifications

• Ability to work under pressure and multitask effectively.
• Strong communication skills and pride in personal presentation.

Responsibilities

• Deliver service excellence from check-in to check-out.
• Be the first point of contact for guests and visitors.
• Complete various front office tasks and maintain guest accounts.

Skills

Customer Service

Communication Skills

Multitasking

Problem Solving

Job description

Job Opportunity: Guest Service Agent at Peppers Clearwater Resort

Just 15 minutes from Christchurch, on the banks of Lake Kaikainui with the Southern Alps as a backdrop, lies this resort-style hotel. Featuring its own championship golf course, trout-filled streams for fly fishing, and superb food and beverage outlets specializing in Canterbury produce, Peppers Clearwater Resort is a popular conference venue and a fun place to work.

Do you go the extra mile to create memorable guest experiences? Join our motivated and vibrant Front Office Team as a Guest Service Agent and build your career with Accor.

As our next Guest Service Agent, you will:

1. Deliver service excellence from check-in to check-out and everywhere in between.
2. Be the first point of contact for guests and visitors.
3. Complete a variety of front office tasks, including selling hotel facilities, taking reservations, and maintaining guest accounts.
4. Provide guests and visitors with local information about attractions and amenities.

What we are looking for:

• The ability to work under pressure, multitask, and resolve issues quickly.
• Strong communication skills and pride in personal presentation.
• A passionate individual who can make colleagues and guests smile.
• Energetic and positive attitude to bring to every shift.
• Genuine customer service focus and dedication to guest satisfaction.