Guest Service Advisor (Nights)

Aimbridge Hospitality; Twickenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Aimbridge Hospitality is seeking a Guest Service Advisor in Twickenham. In this role, you'll provide exceptional customer service, manage guest check-ins and check-outs, and support various areas within the hotel. Ideal candidates will have strong communication and organizational skills, and a passion for creating memorable guest experiences.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

Wagestream access for pay as it is earned

24/7 access to employee assistance programme

Qualifications

• Ability to manage guest reservations and maintain a clean workspace.
• Strong verbal and written communication skills.
• Experience with hotel management software is a plus.

Responsibilities

• Provide exceptional customer service at the front desk, including check-ins/outs.
• Maintain a clean and organized front desk area.
• Assist with operations in food and beverage and other areas.

Skills

Attention to detail

Communication skills

Customer service skills

Organisational skills

Technical skills

Teamwork

Tools

Microsoft Office

Hotel management software (Opera, Fidelio)

Job description

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

7d32338fcf7b

Job Views:

7

Posted:

02.07.2025

Expiry Date:

16.08.2025

Job Description:

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme

A day in the life of…

As our nights Guest Service Advisor you’ll be responsible for providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations. You’ll need to maintain a clean and organised front desk area, possess excellent communication and interpersonal skills, and be knowledgeable about hotel policies and amenities

As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Attention to detail: it’s essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
• Communication skills: it’s important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues.
• Customer service skills: You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner.
• Organisational skills: it’s important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace.
• Technical skills: A Guest Service Advisor should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage
• Teamwork: you’ll be a first class team player ready to work in tandem with all other operational colleagues in the hotel

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.

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Created on 02/07/2025 by TN United Kingdom