Guest Sales Specialist

Barons Eden - Head Office; Moreton-in-Marsh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A vibrant hospitality group is seeking a Guest Sales Specialist dedicated to creating exceptional guest experiences while driving sales. The role involves managing bookings and providing outstanding customer service, all within a dynamic environment. Join us at Barons Eden where we value individuality and passion in every guest interaction.

Benefits

Monthly performance-based commission

Complimentary Spa Day for work anniversaries

Free on-site parking

Employee Assistance Program

Discounts on overnight stays and spa days

Comprehensive induction and training program

Qualifications

• Experience in a call centre environment.
• Background in the hospitality industry is desirable.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Handle all incoming inquiries and reservation calls professionally.
• Process bookings, including scheduling treatments and dining arrangements.
• Drive sales and improve guest reservations.

Skills

Customer Service

Adaptability

Sales Skills

Communication

Tools

Property Management Systems (PMS)

Microsoft Excel

Job description

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Client:

Barons Eden - Head Office

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c5b54cbfbcb8

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

About Us:

At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.

About the Role:

As Guest Sales Specialist, you will be the primary point of contact for all new and existing customers. You will be responsible for managing inquiries, processing bookings, and maintaining high standards of customer service to drive sales and enhance guest experiences.

What We Offer:

• Monthly performance-based commission
• Celebrate your work anniversaries with a complimentary Spa Day at Hoar Cross Hall or Eden Hall
• Coffee and snacks from our kitchen
• Access to an Employee Assistance Program
• Free on-site parking
• Discounts on overnight stays and spa days for you and your guests
• Discounts on food, drink, and retail across our venues
• Comprehensive induction and training program

Key Responsibilities include:

• Handling all incoming inquiries and reservation calls professionally
• Processing bookings, scheduling treatments, and guest dining arrangements
• Sending out booking confirmations and relevant documents promptly
• Maintaining efficiency and accuracy in all tasks, adhering to quality standards
• Driving sales and improving guest reservations
• Striving to meet and exceed monthly sales targets
• Assisting other areas of the Central Reservations department as needed

What We're Looking For:

• Ability to thrive in a fast-paced environment
• Resilience and capacity to adapt to changes
• Quick learner with a passion for acquiring new skills
• Availability to work evenings, weekends, and holidays as part of a 7-day operation
• Maintain a positive and proactive approach to work
• Experience with Property Management Systems (PMS)
• Previous experience in a call centre environment
• Background in the hospitality industry is desirable
• Basic knowledge of Microsoft Excel

Additional Information:

• Full-time role: 40 hours per week, shifts can start as early as 7:45 am and finish as late as 8:15 pm
• Location: Based at Head Office, Moreton-in-Marsh
• Plus: Monthly performance-based commission

People say you can’t choose your family, well we choose you to be part of ours.