Guest Sales Specialist

Barons Eden - Hotel and Spa Collection; Moreton-in-Marsh; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading hotel and spa destination is seeking a Guest Sales Specialist to enhance guest experiences and manage inquiries and bookings. This full-time role offers competitive salary, monthly performance-based commission, and various employee benefits. Ideal candidates will thrive in a fast-paced environment and have prior experience in hospitality or call centers.

Benefits

Monthly performance-based commission

Complimentary Spa Day on work anniversaries

Coffee and snacks provided

Employee Assistance Program access

Free parking on-site

Discounts on overnight stays and spa days

Discounts on food, drink, and retail

Comprehensive induction and training program

Pension scheme

Qualifications

• Experience in a call centre environment.
• Background in the hospitality industry is desirable.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Handling all incoming inquiries and reservation calls professionally.
• Processing bookings and guest dining arrangements.
• Striving to meet and exceed monthly sales targets.

Skills

Resilience

Customer Service

Sales

Adaptability

Proactivity

Tools

Property Management Systems (PMS)

Microsoft Excel

Job description

About Us

At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.

About The Role

As Guest Sales Specialist you will be the primary point of contact for all new and existing customers and will be responsible for managing incoming inquiries, processing bookings, and maintaining high standards of customer service to drive sales and enhance guest experiences

What We Offer

Competitive salary.

• Monthly performance based commission
• Celebrate your work anniversaries with a Complimentary Spa Day at Hoar Cross Hall or Eden Hall.
• Coffee and snacks from our kitchen.
• Access to an Employee Assistance Program.
• Free parking on-site.
• Discounts on overnight stays and spa days for you and your guests.
• Discounts on food, drink and retail across our venues.
• Comprehensive induction and training program.
• Pension scheme.
  
  

Key Responsibilities Include

• Handling all incoming inquiries and reservation calls professionally.
• Processing bookings, schedule treatments, and guest dining arrangements.
• Sending out booking confirmations and relevant documents promptly.
• Maintaining efficiency and accuracy in all tasks, adhering to quality standards.
• Always providing excellent customer service.
• Driving sales and improve guest reservations.
• Striving to meet and exceed monthly sales targets.
• Assisting other areas of the Central Reservations department as needed.
  
  

What We're Looking For

• Ability to thrive in a fast-paced environment.
• Resilience and capacity to adapt to changes.
• Quick learner and a passion for acquiring new skills.
• Availability to work evenings, weekends, and holidays as part of a 7-day operation.
• Maintain a positive and proactive approach to work.
• Experience with Property Management Systems (PMS).
• Previous experience in a call centre environment.
• Background in the hospitality industry is desirable.
• Basic knowledge of Microsoft Excel.
  
  

Additional Information

• Full-time role: 40 hours per week, shifts can start as early as 7.45am and finish as late as 8.15pm
• Location: Based at Head Office, Moreton-in-Marsh
• Plus: Monthly performance-based commission
  
  

People say you can’t choose your family, well we choose you to be part of ours.