GUEST RELATIONS TEAM MEMBER

TN United Kingdom; Bridport; On-site; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Guest Relations Team Member to enhance the guest experience at a luxury wellness resort in Bridport. This role involves engaging with guests, assisting with check-ins, and promoting the resort's unique offerings, including vineyard tours and wellness activities. If you have a flair for hospitality and enjoy creating memorable experiences, this position is perfect for you. Join a team dedicated to providing exceptional service and making every guest's stay truly special.

Benefits

Health Insurance

Wellness Package

Performance Bonus

Qualifications

• Experience in guest relations or front-of-house roles.
• Proficiency in CRM systems and customer service.

Responsibilities

• Ensure guests have an unforgettable experience at the resort.
• Assist with guest check-ins and lead tours.

Skills

Customer Service

Hospitality Management

CRM Systems

Communication Skills

Tour Guiding

Education

High School Diploma

Degree in Hospitality Management

Tools

CRM Software

Job description

Social network you want to login/join with:

Guest Relations Team Member

As a member of the Guest Relations Team, you will be responsible for ensuring that guests have a truly unforgettable experience whilst at the retreat. This varied role involves supporting the Guest Relations Manager in all aspects of business operations. You will be the first point of contact for all guests on site and will set the tone for a unique experience, so a natural flair and passion for hospitality are essential.

Your responsibilities will include working with the Guest Relations Manager and the hospitality team to deliver an exceptional experience, including but not limited to:

1. Checking guests in and out, becoming proficient with the CRM system
2. Leading and assisting with guest tours and experiences on site
3. Consulting with guests to ensure they have an exceptional experience, acting as a primary point of contact
4. Liaising with the hospitality and operations teams to ensure operational success
5. Promoting the company's values and ethos, becoming a true brand ambassador

Package

• Salaries starting from £26,000 per annum (depending on experience)
• Opportunity to earn a 10% bonus based on KPIs
• Optional health insurance and wellness package

Why choose our client?

Our client is creating a unique experience where guests can enjoy fine dining with personal chefs, or a self-catered escape surrounded by nature. Guests can unwind in their own way, whether through yoga, vineyard tours, or walks in the wilderness.

What’s involved?

Our client is developing a luxury wellness resort on 100 acres of farmland in Bridport, featuring a vineyard, livestock, and wellness products. As a Guest Relations Team member, you will ensure guests have an exceptional stay by attending to their needs, making their experience relaxing and enjoyable. You will serve as the friendly face of the resort, performing reception duties and other guest relations tasks across the property.

This role is suitable for an experienced guest relations or front-of-house professional eager to take on broader responsibilities. If leading farm or vineyard tours and wine tastings excites you, this opportunity offers a truly unique experience.