Guest Relations Supervisor

Coworth Park; Sunningdale; On-site; GBP 25,000 - 32,000; Full time

Job summary

Join a prestigious hotel as a Guest Relations Supervisor on a 12-month contract. You'll be the first point of contact for guests, ensuring personal and high-quality service. This role involves managing room allocations, inventory, and providing support to guests before and during their stay, within a vibrant and inclusive work culture.

Benefits

Complimentary nights with breakfast

50% F&B discount at selected restaurants

Contributory pension scheme

Life assurance cover

Uniform laundered complimentary

Complimentary meals while on duty

Complimentary Internet access

Interest-free Season Ticket Loan

Subsidized massage treatments and health clinics

Complimentary Eye Test for VDU users

Qualifications

• Previous experience in a customer service role is preferred.
• Experience in using Opera is desirable.

Responsibilities

• Ensure guest bookings are accurate and personalised.
• Communicate with reservations for prepayments and updates.
• Control bedroom inventory according to management guidelines.

Skills

Customer service orientation

Passionate about delivering service

Excellent IT knowledge

Good written and spoken English

Tools

Opera

Microsoft Office

Job description

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Join us as aGuest Relations Supervisor at Coworth Park Hotel on a 12 month fixed term contract, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

Be the first point of contact for all our guests prior to arrival by carrying out pre-arrival checks to ensure the guests stay is personalised as much as possible.

What you'll get:

• Complimentary nights with breakfast within Dorchester Collection
• 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
• Very generous Employee Introductory Scheme offered
• Team members' awards and incentives schemes
• Contributory pension scheme entitlement from date of commencement
• Life assurance cover for all team members
• Uniform laundered complimentary
• Complimentary meals whilst on duty at our team members' restaurants
• Complimentary Internet at allocated computers in team areas
• Interest free Season Ticket Loan
• Occupational Health, including subsidized massage treatments and health clinics
• Complimentary Eye Test for VDU users

What you'll do:

• Responsible for communicating and updating the allocations of rooms types and requested rooms for guest arrivals.
• Ensure that bedroom inventory and availability in Opera is accurate and deal with discrepancies and overbookings with revenue management.
• Liaise with reservations for prepayment handling in terms of ensuring payments are received on time.
• Constantly check for new reservations being made.Ensure the guest profile is up to date with accurate information about their upcoming stay.
• Responsible on the day for inventory control and selling policy as per Revenue Manager’s guidelines.
• Ensure all departments are aligned with guests activities
• Attend the daily morning meeting to present the daily arrivals
• Support themanagers within the department with guest inquiries

What you'll bring:

• Passionate about delivering a high level of service
• Customer service orientated
• Experience of Opera is desirable
• Excellent IT knowledge including Microsoft Office
• Good written and spoken English

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at [emailprotected]