Guest Relations Supervisor

Celtic Manor Resort; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading hospitality brand as a Front of House Supervisor at the Celtic Manor Resort. This role is essential for maintaining high standards in guest experiences, managing a team, and ensuring operational efficiency. You'll benefit from extensive career development opportunities, employee discounts, and a supportive work environment.

Benefits

Access to career development training

Discounts on food & beverage and hotel stays

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and end-of-year awards

Qualifications

• Proven ability to lead and motivate a team in a fast-paced environment.
• Experience overseeing Rooms Division operations.
• Focus on maintaining high standards and guest satisfaction.

Responsibilities

• Lead Front of House team to ensure service excellence.
• Deliver exceptional guest experiences from arrival to departure.
• Train and develop team members to meet business needs.

Skills

Leadership

Problem Solving

Guest Experience Management

Operational Efficiency

Team Training and Development

Job description

-
Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Front of House Supervisor based at our Ty-Magor Hotel l - just one of the fantastic opportunities we offer from ‘Manor to Marina’.

OUR IDEAL HERO WILL HAVE -
•The ability to lead from the front – organise, inspire, and motivate your team to deliver excellence
• The confidence to tackle daily operational challenges and have a solution-focused mindset
• A track record of being able to create outstanding guest experiences in a high-expectation environment
• Drive efficiency and high standards in a fast-paced, quality-driven setting
• Experience of overseeing Rooms Division operations, ensuring seamless service and exceptional results

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -
• Lead by example – ensure Front of House team members uphold department standards throughout your shift
• Deliver exceptional guest experiences from arrival to departure, making every moment special
• Train and develop the team to meet The Collections standards and evolving business needs
• Maintain consistency and excellence in service, ensuring a smooth and welcoming atmosphere

BE RECOGNISED AND REWARDED -
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as -
• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITH US -
As a Celtic Collection employee, you will be able to say –
• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO -
In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 25/06/2025 by TN United Kingdom