Guest Relations Supervisor

Join us as a Guest Relations Supervisor at Coworth Park Hotel, recently recognized as one of The Sunday Times Top 10 Best Places to Work for in 2024. We strive to foster an inclusive culture aligned with our values of passion, personality, respect, teamwork, and creativity. We believe diverse perspectives enrich our culture and contribute to our success.

Responsibilities

1. Serve as the first point of contact for guests prior to arrival, conducting pre-arrival checks to personalize their stay.
2. Manage room allocations and updates, ensuring accuracy in inventory and availability in Opera, and coordinate with revenue management on discrepancies and overbookings.
3. Coordinate with reservations to ensure timely prepayment handling and maintain up-to-date guest profiles.
4. Control inventory and adhere to selling policies as per Revenue Manager’s guidelines.
5. Ensure departmental alignment with guest activities and attend daily morning meetings to discuss arrivals.
6. Assist department managers with guest inquiries and service delivery.

Qualifications and Skills

1. Passionate about delivering high-quality service.
2. Customer service-oriented with excellent communication skills.
3. Experience with Opera property management system is desirable.
4. Proficient in Microsoft Office and IT skills.

What You'll Get

• Complimentary nights with breakfast within Dorchester Collection.
• 50% F&B discount at selected restaurants at The Dorchester and Coworth Park.
• Generous Employee Introductory Scheme.
• Team awards and incentive schemes.
• Contributory pension scheme from day one.
• Life assurance coverage.
• Complimentary uniform laundering.
• Complimentary meals on duty at team restaurants.
• Free internet access in designated areas.
• Interest-free Season Ticket Loan.
• Occupational health services, including subsidized massages and health clinics.
• Complimentary eye tests for VDU users.