Guest Relations Specialist (Hiring Immediately)

JR United Kingdom; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pub in Oxfordshire is seeking a Host to join its dynamic team. As a Host, you will provide exceptional customer service, ensure guest satisfaction, and maintain a welcoming environment in a fast-paced setting. This opportunity offers competitive pay and various employee benefits, including discounts and career progression.

Benefits

50% off food and drink for a table of up to 4 people

Weekly access to tips in the digital tip jar

Health and wellbeing support available 24/7

Career progression and ongoing training

Delicious staff meals on shift

Qualifications

• Previous experience as a Host or in a similar role in hospitality.
• Positive and friendly attitude with teamwork ability.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome guests and assist with seating.
• Address inquiries and offer menu information.
• Foster a positive atmosphere and manage waitlists.

Skills

Customer service

Communication

Teamwork

Job description

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Guest Relations Specialist (Hiring Immediately), oxfordshire

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Client:

The Bull

Location:

oxfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

10.07.2025

Expiry Date:

24.08.2025

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Job Description:

We are looking for an enthusiastic and customer focused Host to join our team at The Bull.

The Bull in Charlbury is a local pub & restaurant with an amazing private dining room for regular events, a beautiful garden and 10 bedrooms on site. We serve British food and drinks in the heart of the Cotswolds, collaborating closely with local farmers and producers (even growing our own vegetables for the restaurant at our Market Garden at Breurn Farm, just 15 minutes away).

Since opening last summer, our team are super proud to have earned a spot in the Estrella Top 50 Gastropubs 2025 and gained recognition in the Michelin Guide 2025 along with having fantastic feedback from our guests and critics alike. You can find out more here.

If you love hospitality and are seeking an opportunity to thrive in a dynamic & supportive environment, we’d love to hear from you.
● Salary - Up to £20 per hour (£12.50 - £13.25 per hour + service charge)

What's in it for you as a Host at The Bull:
● 50% off food and drink in our pubs for a table of up to 4 people
● Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. An extra £3-£6 per hour in Service charge
● Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More.
● 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health.
● Celebrate your 1-year anniversary with PHG with dinner for 2 and an overnight stay in the Cotswolds, On us!
● Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
● Earn more with our employee referral scheme.
● Delicious staff meals on shift.
● Career progression opportunities, ongoing training to develop yourself personally and professionally.

What you'll be doing as a Host at The Bull:
● Warmly welcome guests as they enter the restaurant, assist getting them seated promptly and efficiently.
● Provide excellent customer service by addressing guest inquiries, offering menu information and assisting with special requests.
● Foster a positive atmosphere by maintaining a friendly, calm and courteous demeanour whilst working in a fast paced environment. Manage waitlists during peak times and manage expectations by keeping guests informed of wait times.
● Collaborative teamwork, communicate effectively with front of house team to ensure a smooth dining experience for all guests.

About you, our new Host at The Bull:
● Ideally have previous experience as a Host or similar role within hospitality.
● Positive and friendly attitude, with a willingness to work collaboratively with the team.
● Excellent communication and interpersonal skills.
● Ability to work effectively in a fast-paced environment.
● A passion for delivering exceptional customer service and creating a positive experience for guests.
● Flexible approach to work.

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