Guest Relations Manager

PPHE Hotel Group; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading hospitality group in London is seeking a Guest Relations Manager to ensure exceptional service and guest satisfaction. The role involves overseeing the Guest Relations team, maintaining VIP relationships, and resolving guest issues. Ideal candidates will have previous hotel management experience and a passion for delivering outstanding hospitality. Excellent benefits include competitive salary, discounts, and wellness days.

Benefits

Competitive salary

Discounted hotel rates

F&B discounts

Wellness days

Free meals

Pay access through Wagestream

Reward scheme for referrals

Gym discounts

Free cycling lessons

Discounts at various retailers

Free dry cleaning

Company pension plan

Award-winning training

Annual staff events

Qualifications

• Proven experience as a Guest Relations Manager or Duty Manager in a hotel.
• Excellent knowledge of Microsoft Office and Opera.
• Experience in motivating and training team members.

Responsibilities

• Ensure the smooth running of the department daily.
• Liaise with Front of House teams to maximize guest satisfaction.
• Lead by example in the Guest Relations team.

Skills

Effective communication

Team leadership

Microsoft Office proficiency

Knowledge of Opera

Customer satisfaction focus

Job description

Guest Relations Manager

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guestrooms Park Plaza Westminster Bridge London Hotel, you will do more than just welcome our guests. The key role for you as our Guest Relations Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.

As a Guest Relations Manager you will receive:

• Salary: Competitive with great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Two free meals per day including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

We are looking for a Guest Relations Manager who will:

• Ensure the smooth running of the department on a day-to-day basis with effective communication.
• Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
• Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Guest Relations team members
• Proficient with Microsoft Office and excellent knowledge of Opera
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
• Has previous experience as a Guest Relations Manager or Duty Manager in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.