Guest Relations Manager

Louie London; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prestigious hospitality venue in London is seeking a dynamic Guest Relations Manager to create unforgettable experiences and maintain high service standards. The ideal candidate has a background in high-end hospitality, excellent communication skills, and a strong personal network of loyal guests. This role involves managing guest complaints, VIP interactions, and ensuring a seamless guest experience. Join a supportive team dedicated to exceptional service and culinary excellence.

Benefits

Competitive pay (based on experience)

Staff meals

Employee discounts

A fully refurbished restaurant and kitchen

The opportunity to be part of an exciting new-concept opening

A supportive team culture focused on development

Qualifications

• Previous experience in Guest Relations (as a Head Host/Hostess, Maître D, Guest Relations Manager) preferably within high end hospitality.
• A strong personal network of loyal guests or clients.
• Genuine passion for delivering exceptional guest experiences.

Responsibilities

• Greet and engage guests warmly throughout their visit.
• Manage guest complaints, ensuring swift resolution.
• Act as the main point of contact for high-profile guests.
• Coach and mentor member of the Guest Relations and Reception Team.

Skills

Excellent communication and interpersonal skill

Problem-solving mindset

Ability to work under pressure

Strong leadership and team management abilities

Attention to detail

Job description

It’s an extremely exciting time for us and we’re seeking a dynamic Guest Relations Manager to be the ambassador of our brand, proactively creating unforgettable experiences, leading guest services and maintaining impeccable service standards!

Do you thrive in a fast-paced environment where every detail matters? Are you passionate about creating unforgettable guest experiences? Do you have a strong personal network of loyal guests or clients who expect exceptional service? If this sounds like you, House of Louie is ready to welcome you!

About Us

House of Louie, part of a world-class hospitality collection including RIKAS, Paris Society and the Ennismore Group, is a stunning 4-storey townhouse in the heart of the West End, offers a diverse range of culinary experiences.

With our contemporary Japanese concept, launching in September, alongside our well-established French restaurant, serving exquisitely crafted traditional dishes. The vibrant Alligator Bar delights guests with creative cocktails, fusion bar snacks, live music and exciting DJ sets.

What We Offer

• Competitive pay (based on experience)
• Staff meals
• Employee discounts
• A fully refurbished restaurant and kitchen
• The opportunity to be part of an exciting new-concept opening introducing the House of Louie
• A supportive team culture focused on development and high standards
• The chance to grow your skills and career in a company that is part of a large hospitality group with venues on all continents
  
  

About The Role – You Will

• Greet and engage guests warmly throughout their visit
• Manage guest complaints, ensuring swift resolution
• Handle VIPs, special requests, and guest feedback
• Oversee personalised services, special events, VIP’s and guest recognition programs
• Act as the main point of contact for high-profile guests
• Enhance guest engagement, loyalty and experience
• Work with other departments and teams to ensure a seamless guest experience
• Coach and mentor member of the Guest Relations and Reception Team
  
  

About You – You Will Have

• Previous experience in Guest Relations (as a Head Host/Hostess, Maître D, Guest Relations Manager) preferably within high end hospitality
• A strong personal network of loyal guests or clients
• Excellent communication and interpersonal skill
• Ability to work under pressure in a fast-paced setting
• A problem-solving mindset with attention to detail
• A genuine passion for delivering exceptional guest experiences
• Strong leadership and team management abilities
• The ability to build strong, long-lasting relationships with colleagues, guests and other key stakeholders