Guest Relations Manager

TN United Kingdom; Englefield Green; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Guest Relations Manager to create unforgettable experiences for guests in a stunning hotel setting. This role involves ensuring high standards of service across the hotel, particularly in the front of house and communal areas. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a charismatic presence. With a commitment to guest satisfaction, you will manage VIP arrivals and oversee front desk operations, contributing to a memorable stay for every visitor. Join a team that values your contribution and offers generous benefits, including competitive salary and career growth opportunities.

Benefits

Competitive Salary

Generous Service Charge

Enhanced Holiday Allowance

Discounted Hotel Room Rates

Training and Career Opportunities

Excellent Employee Facilities

Qualifications

• Experience in a similar guest relations role is essential.
• Ability to lead a team and ensure high customer service standards.

Responsibilities

• Prepare VIP arrivals and manage front desk operations.
• Oversee service delivery in the VIP Lounge.

Skills

Team Leadership

Customer Service

Organization

Delegation Skills

Charismatic Presence

Job description

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Guest Relations Manager, Englefield Green

Client:

Location:

Job Category:

Hospitality

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EU work permit required:

Yes

Job Reference:

0ee7eb7e6970

Job Views:

8

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Located in a beautiful country setting with over bedrooms including over 30 opulent suites, the hotel also features fabulous dining experiences, elegant event spaces, and a wellness-focused destination with extensive spa and fitness facilities.

Fairmont Windsor Park is looking for a Guest Relations Manager devoted to turning moments into memories for our guests. The successful Guest Relations Manager will deliver high standards and memorable guest service across the front of house and communal areas within the hotel.

The individual will also ensure guest satisfaction is met, while overseeing customer service standards in the lobby and communal areas to align with our brand standards.

Other duties and responsibilities include:

• Preparation of VIP arrivals
• Managing the completion and preparation of all services for arriving guests and VIPs
• Managing and assisting in all Front Desk operations
• Coordinating the VIP Lounge operation and overseeing the service delivery

What we are looking for:

• Previous experience in a similar role
• Demonstrable experience leading a team
• Excellent organization and delegation skills
• Charismatic presence in the lobby

What we offer:

• A very competitive salary
• Generous service charge
• Enhanced holiday allowance after 5 years of service
• Discounted hotel room rates across our hotels for you and your friends and family
• Training and career opportunities
• Excellent employee facilities including a dedicated restaurant