Guest Relations Manager

TN United Kingdom; England; On-site; GBP 26,000; Full time

Job summary

Join a prestigious hotel brand as a Guest Relations Manager in Brighton and Hove, where your passion for customer service will shine. In this full-time role, you will be the main point of contact for VIP guests, ensuring their experience is nothing short of exceptional. Collaborate with various hotel departments to exceed expectations and create memorable moments. Enjoy a competitive salary, opportunities for career growth, and a range of benefits including discounted hotel stays and health insurance. If you are an ambitious hotelier looking to make a difference, this is the opportunity for you.

Benefits

Uniform provided and laundered

Free and healthy meals on duty

Opportunities for career growth

Team Member Travel Program

High street discounts

28 days annual leave

Discounted dental and health insurance

Discounted car parking

Up to 4 weeks discounted temporary accommodation

Qualifications

• Ambitious hotelier with leadership experience.
• Passion for customer service and excellent communication skills.

Responsibilities

• Deliver exceptional customer service to VIP guests.
• Handle guest inquiries and complaints effectively.
• Ensure guest satisfaction and loyalty.

Skills

Customer Service

Communication Skills

Problem-Solving

Leadership Experience

Job description

The provided job description contains relevant information but needs improved formatting for better readability and clarity. It currently uses a mixture of tags and plain text, with some inconsistent structure. I will refine it by organizing the content with appropriate HTML tags, removing redundant or irrelevant details, and ensuring the description clearly communicates the role, responsibilities, and benefits.

Here is the refined version:

Guest Relations Manager - Brighton and Hove

Client: Hilton

Location: Brighton and Hove, United Kingdom

Job Category: Hospitality

EU work permit required: Yes

Job Details

Job Reference: 03c123fd73b4

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description

Join the Front Office team at the DoubleTree Brighton Metropole as a Guest Relations Manager. Your role will involve delivering a VIP experience to every guest, acting as the main point of contact for VIP guests, and coordinating with all hotel departments to exceed guest expectations.

Responsibilities include:

• Providing exceptional customer service
• Handling guest inquiries and complaints
• Ensuring guest satisfaction and loyalty

What We Offer

• Salary: £26,000 per annum plus incentives
• Uniform provided and laundered
• Free and healthy meals on duty
• Opportunities for career growth and personal development
• Participation in corporate responsibility programs
• Team Member Travel Program: discounted hotel stays and food discounts
• High street discounts with Perks at Work
• 28 days annual leave including bank holidays (increasing to 33 days)
• Discounted dental and health insurance
• Discounted car parking
• Up to 4 weeks discounted temporary accommodation for relocations

Ideal Candidate

Ambitious hotelier with leadership experience, passion for customer service, excellent communication skills, and problem-solving abilities.

Additional Information

This is a full-time position at Hilton, a globally recognized brand committed to creating memorable guest experiences. Find out more about our brands and hotels on our website.